Consumer
Bad customer service experience
The resources for purchase are great. Unfortunately, once I purchased them I only had access to them for 24 hours before being denied access. Customer service has been less than helpful and because I don’t have access I can’t recommend this company to anyone despite the quality meditations and worksheets I have seen and used. The second star is only because their product is good, but the company customer service skills are not desirable. (Put the date as today, but complain ongoing for at least a month). Overall, disappointed. Update: I have sent all the worksheets to your customer service that I was able to use and save before access was denied. I absolutely had access to them, I was denied access, and were 100% purchased through your company. They are literally branded with your logo and company name. Please feel free to reach out by email as you clearly received my complaint and refuse to assist effectively. After this I can’t even give you 2 stars anymore. Your customer service is still poor. I sent a response a couple weeks ago and a response here was better fit than responding to my email. Unacceptable and becoming clear of the scam that is unfolding.
Response from Mindfulness ExercisesApr 30, 2024
Hi Shelby, Unfortunately, we cannot help you because the worksheets you are referring to weren't purchased from us. We understand you are frustrated, and we are glad you enjoyed our meditation scripts. However, the worksheets are not on your account because you purchased them from another website, as evidenced by the receipts you sent us. We hope you consider amending your review and addressing this issue with the site you purchased your worksheets from.