Stuart C.
Unauthorised money taken from my account
I ordered a product form this website and noticed that the amount taken from bank account was more than the amount on my order. I cancelled the order two minutes after I placed it, and requested a refund, which their T&Cs said I could do as long as the item had not been dispatched. Two days later, I received a reply stating that they couldn't provide a refund as the item had been dispatched. But they did refund the additional money they had taken from my account and said I could return the item once it arrived. This was three weeks ago and the item hasn't arrived, nor has a refund been made. In anticipation of the automated reply to this review, I have already raised an issue so you have my order number and email address.
Response from Mindfulness PracticesOct 20, 2026
Dear Stuart Campbell, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team