mindbodygreenReviews of mindbodygreen.com

Response from mindbodygreenMar 9, 2026

We’re sorry to hear that you’ve had difficulty reaching our support team, and we understand how frustrating that can be. We certainly never want anyone to feel that their concerns are being ignored. Our team does work to respond to every request, though response times can occasionally be longer during high-volume periods. Unfortunately, we’re not able to identify your case from this review alone, but we would really like the opportunity to help. Please contact us at [email protected] with your name and any order or account details so we can locate your request and assist you as quickly as possible. Your feedback is important to us, and we appreciate the opportunity to make this right.

Response from mindbodygreenMar 9, 2026

Thank you for bringing this to our attention. We’re sorry to hear about the frustration this situation has caused. In some cases, orders can be placed under a different email address than the one provided to our support team, which can make it difficult for our representatives to locate the correct account right away. It’s possible this may have contributed to the confusion when trying to find your order details. We’d really like to get this resolved for you. Please contact our support team again at [email protected] and include any other email addresses that may have been used when placing the order, along with your name or order information. This will help us locate the correct account and address the issue as quickly as possible. We appreciate your patience and the opportunity to look into this further.

Response from mindbodygreenMar 9, 2026

We’re very sorry to hear about your experience and understand how frustrating that must have been. Orders should never go that long without communication, and we apologize that you were unable to reach our team in a timely manner. While automated responses are used to confirm that messages were received, you should have received a follow-up from our support team. We’re glad PayPal was able to assist you, but we would still like to review what happened with your order and our communication process to prevent this from happening in the future. If you’re willing, please contact us at [email protected] with your order information so we can investigate further. We appreciate the feedback and take concerns like this seriously as we work to improve our customer experience.

Response from mindbodygreenMar 9, 2026

We’re very sorry to hear that you feel this way. We take concerns like this seriously, and our goal is always to make sure every customer receives exactly what they ordered. Unfortunately, we’re not able to identify your order based on this review alone, but we would really like the opportunity to look into what happened and make it right. Please contact our support team at [email protected] with your order details so we can investigate and resolve the issue as quickly as possible. We value our customers and are committed to providing a trustworthy and reliable service. Thank you for bringing this to our attention.

Response from mindbodygreenMar 9, 2026

Thank you for bringing this to our attention. We're very sorry to hear about your experience and understand how frustrating that must have been. Our support system can sometimes generate a new ticket number when emails are sent as separate messages, but you absolutely should have received a timely and helpful response. Three weeks is not the experience we aim to provide, and we apologize that your original question was not properly addressed. We would really like the opportunity to resolve this for you. Please reply to your most recent ticket or contact us at [email protected] with so we can locate your case quickly and make sure your billing issue is handled right away. Thank you for your patience, and we appreciate the chance to make this right.

Response from mindbodygreenMar 9, 2026

Hi there, thank you for taking the time to share your feedback. We are sorry to hear that you have not received your package. Please reach out to our team at [email protected] so we can further investigate this for you!