MimsafeukReviews of mimsafeuk.com

After issues with the old UK distributor, its eventual collapse meant that my returned order had no one to accept it at the warehouse. Mimsafe Sweden tried to issue a refund for my order but were unable to do this as they could no longer access the UK system. However, they did send me a far more expensive bigger cage (without charging the difference) and waited for months for me to be in a position to accept the delivery, whereupon it arrived very quickly. I really cannot fault mimsafe Sweden customer services, in particular Sandra, who was incredibly helpful.

Recently purchased my crate through Sussex Gundog Supplies who were the company that took over the UK warehouse stock and shipping! Highly recommended, super fast fully insured shipping UK to UK and speedy customer service!

I had read the negative reviews about the UK arm of the company so decided to contact the Swedish office prior to ordering. Glad I did. They responded immediately and confirmed that my choice was in stock (single XL Variocage) and would be dispatched directly from Sweden as they now handle all UK orders. The cage duly arrived 7 days later. A little daunting when first unpacked, but everything was there and instructions were clear. Just needed another pair of hands when fitting the roof section (tip: fit and loosely secure with the nuts at the rear first before trying to slot into the front section). Once completed and installed I’m very pleased. Lots of room for our Chow and pleased we went with 70cm height option as she can stand/sit up fully. No rattles or movement (using the included tethers). Feels very sturdy and gives peace of mind.

After a stumbling start, with a delivery hiccup, big thank you to Angus, Operations Director, for getting us back on track with his excellent customer service. My dogs are now travelling in style and safety.