Justin R.
Updated: final review
Updated again:UPDATED :Hold on a minute. I'm putting this out there because I have r no idea what's happening but I wanna warn people. Placed order and sent cash app. Was shipped February 20th.Waited a couple weeks, I was given updates and tracking number promptly. I checked tracking daily, from Germany to New York then all the way across the country to California. On March 3rd, Sunday, it was in my local post office at 6:45 am. It was sent back to L.a To customs where it sat for three weeks and I could not get any answers about it. Long story short, the business attempted to send me 3 packages with some shipping issue happening every time and the tracking number not being updated anymore. Eventually, they refunded my money and sent a4th package... That never arrived. I was really pleased with the customer service. They responded promptly, were apologetic, and we're helpful. However, the business didn't do the most important part of it's operation: get me the item I purchased. So instead, I just was out that money for 3 -4 months, and never actually got what I decided to purchase and send my money for. A real bummer. ..... After the last review, and getting refunded my money, they did successfully get a package to me and free of charge. I am considering using them again due to supply waits elsewhere. If I remember correctly, the largest you can order is 800g of dye, which definitely isn't ideal for me. But I wanted to correct my review before I order again because I realize if they were having issues they probably keep suffering because of people not revising after they make it right. It took several months, 4-6, but I got the product and it was exactly what it was supposed to be. Customer service was pleasant, and they shipped it free of charge because of the issues early on. That's good enough for me to give another try. Here we go!