MimosarootReviews of mimosaroot.com

I had an issue with a kilogram of mimosa hostilis that I ordered and received, so I contacted customer support. Without any pushback, they immediately offered to ship a replacement kilogram, a $212 product, which is not inexpensive. They even upgraded the shipping to UPS so I would receive it faster than the standard USPS method. That alone shows how seriously they value customer relationships. I order from this company monthly, and their response to this situation was easily 10/10. Most companies give you the runaround when there’s an issue—Mimosaroot.com did the opposite. No arguments, no excuses—just a full replacement sent promptly. I’ve ordered mimosa hostilis from nearly every major supplier, and Mimosaroot.com is hands down the best supplier, best-priced, and offers the best customer service I’ve experienced. This situation clearly proves it.

Update as of 02/23/2026 I recently bought some from 2 of my buddies..... I am now their forever customer. This update is to change the experience to a 5 star!! If u read the rest of my reviews, u will see that I given them 3 stars previously. Here are the details of those review. I always had wonderful experiences with them until very recently from the last 3 orders I received from them. All of these incidents taken place from early June of this year. FYI: I always order 2 kilo at a time. I also never mix the contents in my bag together. The first order, the bag was great. Then when I start using the second bag, that's when the problem arise. The quality for the second bag were trash. Don't get me wrong, I did yield a lot from it but there was Absolutely no potency. I reached out to them, they offered to send me replacement. Great. But the same thing happened with the replacement. One bag is great but the other one absolutely trash. So I'm starting to see a pattern of hit or miss The very recent order is a whole another different ballpark. When I was trying to pull, all the fuel look black!!! Never have I ever need to go through so much trouble. I reached out to them. I offered to send the defective ones back to them hopefully they can figure out what and where it went wrong. But they just offered me a refund. I am not happy about it. Becuz I want to continue to buy from them. And now I have to tell all my friends to watch out for their quality. This is not the result I hope for.

This is the only company I use. Great product great customer service. I've only had one delivery issue and they made it right. Product speaks for itself there trustworthy I never have to worry about getting burned or the quality it's always consistent. I highly recommend this company. I honestly suspect these bad reviews are competitors trying to steal some of there business. There the most professional and trustworthy source that I have come across I don't go anywhere else. The quality is truly amazing!

Got a couple kg in less than a week turnaround, mail is running slow here but it came in really quickly. Looks good too.

I recently purchased from mimosa root.com and I have to say the experience was extraordinary from start to finish. The product exceeded my expectations in quality and performance, truly worth every penny. What made the experience even better was the stellar customer service — responsive, helpful, and incredibly friendly, and that surely makes up for the delivery time frame. It’s rare to find a company that provides such an all-around excellent experience. I highly recommend this website to anyone looking for top-notch products and exceptional service! Much love to this team and what they stand for.

When i made the order everything went very smootly. And the next day my parcel got shipped. I didnt check the reviews first..... as i came here, i have got a bit sceptic about the site as the rating is not very good, i dont know for what reason. So in a little bit of panic i started to write email to see if i get an answer. I have got the respond a little slowly but it was middle of december so everybody is busy this time. Koen replied me and told that my parcel is on the way but it has no tracking so i calmed down and after a while (2 weeks) i have got the package. The information on the website is confusing as the process is different what they are stating there. Some times mimosaroot.com takes you to its twin site (brazilianbotanical.com) which is strange too but it does not make a difference of the shopping experience. I dont know why there are the bad ratings!? My experience is absolutely positive. Thank you Koen for your kind and professional service.

Not going to lie i was reluctant to use these guys after getting scammed by mimosarootshop.com. for 150$. My order never changed from prosessing. Mimosaroot.com made contact when i asked questions. My tracking was uploaded and i have been watching it up til departed from queens ny. I havent got my order yet but something is on the way from them and i expect it to be exactly what i ordered. Ill let u know if it is wrong. The shipping takes a while to update at first but once its in usps hands it updates regularly. There are a couple sites that try to mimic mimosaroot.com page looks exactly the same. They are scammer sites. If they only accept cash app or crypto be weary cuz they scammin. Thx again mimosaroot.com

I got the dye about 3 weeks later, and it worked fantastic for my shirts! This is such a great company! -James