Mimeo (for business)Reviews of mimeo.com

Always on time or before. Good quality

Doug Wulsin takes great care of us. Even when we have issues, he always is on hand to solve the problem.

Overall, I like Mimeo and would definitely recommend it to other companies. However, there are some processes in the Mimeo production method that are clunky from an end user's perspective. There are two that bother me because of their awkardness. First, there's no way to upload Excels. Hence, those need to be sent to a Mimeo rep either via email or via the files.mimeo.ftp site. Ugh. Second, the method for adding files to a flash drive (or to a CD/DVD) is much too complex. I would be so neat if we could just create a sub-folder in our Libraries and just upload to those folders the files that would be added to a flash drive or CD/DVD and then, via a simple note somewhere in Mimeo, point the production floor team to that folder. Or... some other simplified method that doesn't realy on the current special instruction for adding files to a flash drive or CD/DVD.

I've never had a problem with Mimeo, my orders always arrive on time, usually early, and only once I had a missing document and I've placed numerous orders.

I had come to completely trust and depend on Mimeo for my seminar printing, but I've had some bad experiences in the past two years that have shaken my trust. The first was late delivery (due to late shipment and not weather or anything else outside of Mimeo's control) of training manuals to a very large customer that caused the seminar to start 1/2 day late and reflected very badly on my company. (We provide training in Quality Assurance and customer satisfaction.) The second problem a few months later was a batch of manuals that were supposed to have holes drilled in them for 3-ring binders but the holes were not drilled. (The order was placed correctly and you have printed literally hundreds of this exact same item before with no problems.) I caught it the first morning of the seminar and contacted Mimeo customer support before 8:00. You shipped replacement manuals out overnight but didn't drill holes in the 2nd batch either! So I called customer support back on the 2nd morning of the seminar and was assured I would receive the correct product by 8:00 AM on the 3rd day. I did finally receive the correct product on the 3rd day of a 4.5 day seminar on quality, but it wasn't delivered until after 10:30 and I found out later that you did not ship it with 8:00 AM delivery as you promised you would so you cost me another 1/2 day without the right product. On top of it all, I was billed over $400 for the replacement batch and told that you would credit me for that charge immediately, but you never credited it so I had to have my credit card company refuse payment. Since then, I haven't had any more problems, but I don't have the confidence I used to have in you and I no longer recommend you to others. And if anything else goes wrong, I will find another provider.

Excellent Customer service and record of on-time delivery

We order high-volume print manuals, which tend to have sporadic issues with papers and tabs out of order, etc. It's almost a given that something bad would happen. The biggest difference in my satisfaction and even acceptance of these issues is our Customer Success Manager - who is very responsive and "puts out fires" instantly. I appreciate how methodical she is and how considerate she is with her responses. She always wants to make things right. Paige Carey - I can tell that being conscientious is just part of her personality, which, thankfully, also comes out in her interactions with me. Prior to her working with us, I won't lie - I was really irked by the horrible service that I was receiving from our last CSM - Paul Arnold and the lack of accountability and visibility that he demonstrated when I needed him most. I would have stopped doing business with Mimeo had it not been for being assigned Paige Carey. I can't say enough nice things about Paige.

I can count on Mimeo to get my orders done correctly and on time, EVERY TIME. Having the ability to view print orders and pricing options before placing the order is a lifesaver, and differentiates Mimeo from the other print vendors I've used. Our account rep, Patrick, is the best!!!