Millybridal.org offers a range of beautiful wedding dresses, elegant bridesmaid dresses, matching shoes and exquisite accessories for brides. All the dresses are fine-designed and made from high-quality fabric. With unbeatable low prices, you will not go bank-broke if shopping here.
Millybridal (millybridal.org) has 245 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
millybridal.org
Website
millybridal.org
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 23% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The zip on my dress burst ONE HOUR before my prom; which meant I had to go wearing my friends cousins dress and was left feeling horrible all night. After I explained this, I was told it was unreturnable. So I am now £130 out of pocket. Terrible company. It is a disgrace I cannot get a refund because of THEIR terrible quality.
Response from MillybridalJun 17, 2019
Dear Jenna Stevenson,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number? Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
MillyBridal Customer Care
HE
Helenmack39
What can I say
What can I say - These people are SCAMMERS/ROBBERS/WHATEVER YOU WISH TO DESCRIBE THEM - DO NOT USE - thankfully I paid via Paypal and they got my money back! I don't know how these people sleep at night knowing they are stealing hardworking people's money - do not be scammed by these adverts of beautiful dress! MillybridalUK yes based in Hong Kong! you should be ashamed! How many people have you paid for the positive reviews - amazing how all the names are following by a letter and a full stop how can 2 separate people have titles “processing very well”!
MT
Martin T.
I’m a genuine ex-customer
I’m a genuine ex-customer, not a fake like most of them on here. Please take my advice and get your dress from another well known and trusted website. If you order from these you will be very upset and out of pocket. Their site looks the part but it’s a shame their dresses don’t, it’s cheap crap from China and you have no chance of a refund from them. I got my money back but only thanks to Paypal’s buyer protection. Please take time to read all the customers reviews who left one star as this is what you can expect from these ripoff merchants.
Response from MillybridalApr 30, 2019
Hello Martin Tomkins,
Thank you for your review! I'm so sorry to hear that the dress you ordered didn't meet your expectations.
Most of the dresses listed on MillyBridal are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
For the reviews on MillyBridal, they are all real, please don’t worry about that. You can check our real photos: http://www.millybridal.org/style-gallery/all/
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
MillyBridal Customer Care
LY
Lydia
BUYER BEWARE
BUYER BEWARE, they sent me a dress that only slightly resembled the dress we ordered and despite the “friendly looking” return policy they don’t do returns so I may as well have lit $200 on fire. I’m a single mother and had to save and save for a dress that turned out hideous, my daughter was in tears!
Response from MillybridalApr 28, 2019
Hello Lydia,
We feel sorry for the situation.
We'd like to check your case and offer assistance. Unfortunately we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is [email protected].
We'll be glad to assist you,
Thank you very much.
Kind regards,
MillyBridal Customer Care
CW
Che W.
I have ordered a dress for my daughter…
I have ordered a dress for my daughter prom . When the dress arrived it’s way to long for her. I have contacted them lot . The response was you can’t return because its custom made !!! It’s not a custom made !! The measurements I took is base on their website. If it’s a custom made I would have given the exact measurements and the dress would have fit on my daughter, but unfortunately it’s way to long !!! Totally unreasonable sellers. I WOULD ADVICE ANYBODY NOT TO BUY ANY DRESS FROM THIS WEBSITE!! THEY WONT TELL YOU WHERE THE DRESS MADE OR COME FROM UNTIL YOU BUY IT !! CON-MERCHANDISE !!!
Response from MillybridalApr 27, 2019
Hi Che Whitelegge,
Thanks for the feedback. We are broken hearted when we see the reviews. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help about this also. Email address: [email protected]
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://www.millybridal.org/help/returns.html
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us. Thank you again for bringing this to our attention, so that we can make improvements for the future.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care
GL
Gail L.
Absolutely shocking
Absolutely shocking! I have never read so many reasons not to given a refund. My daughter ordered a dress for her prom which doesn’t fit and they refuse to offer a refund. DO NOT BUY A DRESS FROM HERE ITS A RIP OFF!!!!!
Response from MillybridalApr 18, 2019
Hi Gail Lawrence,
Thanks for the feedback. Sorry to hear that you are not satisfied with our service. Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing. Our representatives are happy to help about this also. Email address: [email protected]
Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://www.millybridal.org/help/returns.html
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care
IB
Ian B.
Dreadful quality dress. My advise would be to look elsewhere!
The prom dress my daughter received is a real disappointment, to say the least. There are several issues, immediately noticeable when we opened the basic packaging e.g. holes in the lace, black pen marks/smudges on the white fabric, bad nicks in the material, irregular stitching on one side on the front that stands out. Basically, the workmanship is appalling. The sizing of the dress was fine.
I contacted the company describing these points and attached photos showing each one. In their response, they didn't address any of these issues. They sent two photos of the dress before dispatch, saying it had been checked. They wrote 'If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.'
I replied, asking them to address the defects I'd mentioned in the previous email and that it wasn't related to sizing. They responded 'Sorry we can't accept full refund,we have shown photos to prove that,please understand, Regards.' That was the entirety of the email.
So it appears they ignore any concerns from unsatisfied customers and wash their hands of any problems once payment has been made.
From my experience with this company, I wouldn't advise anyone to part with their money unless they're willing to take a big gamble. Some people seem happy but there's a significant number of unhappy customers. If I could attached the photos of the dress, I would.
This is an honest, accurate review and everything stated is fact, regardless of how the company chooses to respond. Their very customer friendly, caring responses to these reviews are not genuine, in my opinion. They, in no way reflect the actual service customers receive after purchase. AVOID!
Response from MillybridalApr 17, 2019
Dear Ian B,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.millybridal.org/help/returns.html
We never ask our customers to write praise for us.
You are welcome to leave a review of your general shopping experience that you wish. Your review will also help other online shoppers.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is [email protected].
Please contact us if you need any assistance and we'd be happy to help! Thank you for your patience!
Kind regards,
MillyBridal Customer Care
AA
Angelie A.
Bad experience
I ordered a dress from this company for my prom and when it arrived, it did not fit and it was not the right picture shown in the website. Great customer service when you have questions but when it comes to returning your dress, they will not reply to your email. I saved up for my prom dress and now I can’t even go.
Response from MillybridalApr 15, 2019
Hi Angelie,
We are sorry for making you unhappy. Most of the dresses listed on MillyBridal are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity. The size of each dress will be inspected strictly twice and taken photos as archives. We have checked the dress you received, we are sure we sent you a dress in the correct size. Before we started making the dress, we have sent you e-mails including the size details to ensure you choose the correct size. If you are positive that we sent you wrong dress, please contact our service team about this, we are sure to offer you a fair solution. Our email address is [email protected].
Don't worry, because the prom busy season is coming! Our after-sale customer service are so busy, then will contact with you ASAP!
Thanks your understanding again! May you have a good day!
Kindest Regards,
MillyBridal Customer Care
