MillybridalReviews of millybridal.org

I feel very mislead. The initial communication is very good and they make you feel safe ordering with them. I sent my measurements which I obtained from a tailor so they were correct, and asked for amendments on the dress. The dress arrived as in the photo, no amendments and they are adamant that they are not in the wrong. Also the dress doesn’t fit at all and not to my measurements and now I am unable to receive a refund because they can not read and sew correctly.

DO NOT I repeat DO NOT order from this… DO NOT I repeat DO NOT order from this company. What a scam and a joke. I received my dress and it looks like it was made my a child. Sorry, that's wrong a child could have stitched this better. The one side of the bust is stitched wrong so there is a HUGE lump I sent pictures to the company and they said they are sorry but no refunds and no exchanges. How the hell am I supposed to wear this on my wedding day. I'm not. I am now out money and have no dress to wear these scammers do not care. BUYER BEWARE.

I ordered from Milly Bridal a dress for my best friends wedding. I was one of the bridesmaids. I ordered custom made. The dress didn’t fit well. It big and lose. I went to a tailor to get my measurements and that’s what I gave them, so the sizes provided by me where correct. Also the quality was bad, I didn’t look exactly like in the picture. It was more bulky instead of shaping the body. The color wasn’t right either. All in all, the dress was bad. Because of their policies, it was a waste of money for me. They wouldn’t do any exchange, return, or refund. I lost my money $150 for a dress I wasn’t able to wear. They customer service is horrible. THE REVIEWS ON THEIR WEBSITE!!! They have to be fake. All reviews are good. I wrote my review on their website and selected a one star, but after I submitted, the review shows with 5 stars. Do that right there shows that probably most of their reviews are fake. Even the replies to bad reviews, they always have an excuse without helping the customer. DON’T BUY FROM THIS WEBSITE!

I found a dress that I loved for my bridesmaid dresses and luckily only ordered one just to be sure it would be ok! The dress provided was pink instead of the burnt orange as advertised and a totally different design to the one advertised. I called to return within the 7days as advertised and advised that the dresses are handmade to order (lie) and they would not refund. After numerous emails they agreed to 30% refund and I keep the dress as it is no use to them. This was just bought as a size 14 not custom sizes. No refund has been received! They are falsely advertising and took £95 for me money for a dress that I cannot use at all! I wish I had read reviews before buying from this company. I would like to provide pictures so you can see how different the dresses are. DO NOT ORDER FROM THIS COMPANY!

I am a very disappointed customer. I ordered a dress for my daughters prom. It wasnt going to turn up on time so i spoke to a virtual person vial email 'live chat' they said due to the making and shipping it is not going come on time. And can she go to another prom ect...then i cancelled only to be told part refund . I guess that was better than nothing. But nope they sent the dress. No returns labels or invoice...no refund for me 179.00 down and no dress for daughters prom as it came way too late...i went out and bought another dress else where so she got her prom in the end. They now reckon it came on time. It is also way too late to send back. Sadly the dresses are beautiful but hopefully no young girls or brides end up disapointed. Thank you

I have been looking for a specific style of shoe for my wedding (due to medical issues with my feet), and have been really struggling to find the shoe I need so when I saw that Millybridal had a shoe that pretty much ticked all the boxes I placed an order, the website seemed okay and the picture of the shoes looked fairly nice. When the shoes arrived, they looked cheap and box arrived squished. They also didn't fit at all, and if I were to wear them all day they would definitely cut into my skin. I reached out to Millybridal to request a return, explaining the shoes didn't fit as expected and they have been nothing but obstructive since.They first replied to my email stating I couldn't return a dress - which is fine... expect I wasn't wanting to return a dress. They told me that they state on the website that shoes cannot be returned. Nowhere on the item listing, nor on the email I received confirming my order did it state that these shoes cannot be returned and when I checked the general returns policy on their website it doesn't not state that either. They only place it states that items that don't fit can't be returned is items made to order. They've also told me to take my item to a tailor, at my own cost, to rectify the issue - however I fail to see how I can have shoes resized? I do not believe that they have been entirely clear, and nowhere on their policy does it specifically state items such as shoes cannot be returned or refunded. I have raised this with paypal so still hoping to get my money back. I would absolutely avoid this company - they are a total sham, and con!

Ordered my daughter's prom dress - it arrived in a carrier bag! safe to say it did not match the picture on the website - they did get back to my email complaining quickly but the matter was not resolved - they would not take the dress back and they would not refund the money. The dress was made well but did look nothing like the picture and my daughter was very upset and we have had to look elsewhere for a suitable prom dress - and after already spending close to £130 on this one she has to settle for a less expensive one. We are all very upset and disappointed and would definitely not use them again.

After my last review on how shocking the dress from milly bridal was they contacted me and offered assistance. No assistance was given and no response was made! This is purely to show face on Trustpilot! The prom dress I ordered for my daughter was horrendous poor quality different shape, design and pattern. I really don’t know how you get away with ripping hard working people off like this it’s disgraceful. DO NOT BELIEVE A WORD THEY SAY THEY WILL NOT REFUND YOU IF YOUR NOT SATISFIED DISGRACEFUL!