MillybridalReviews of millybridal.org

Avoid Avoid Avoid. I wish I had read these reviews before ordering from them. I paid extra for a custom fit dress for my daughter and it fits terribly. I am now paying a seamstress to make the alterations to it. They couldn’t even get the length right. My advice if you use this company don’t pay for a custom fit and put the money towards a seamstress to alter it 👎

I thought I would risk ordering a prom dress for my daughter from this Chinese/Hong Kong-based company (they are not in the UK) but then saw even more terrible reviews about dresses coming in the wrong colour/size and customers not being able to get a refund and also that they offer to pay for a good review. So, I decided to cancel within the 24 hour timeframe as per their T&Cs on the website. Simple right? Unfortunately not . . . the email bounces back, the chat produces an email confirmation but no reply and the link to cancel an order goes to an 'error' page. I have had to spend ages raising a Dispute within PayPal and will now have to wait and then remember to escalate further after so many days. All this hassle and I am just trying to cancel an order before it is made - imagine if they have shipped something and then you are trying to get your money back? Do yourself a favour and try a company actually based in the UK with Customer Service that exists. I took the time to look a little closer at their positive reviews, it is suspicious how many of them are from people who have only submitted a single review on Trustpilot and also the style of the writing is a bit of a giveaway . . . hmmm??

Please don't risk them my dress was terrible stitching was awful and didn't do measurements and if you think your covered by paypal your not they don't cover these items

Beware don't buy dresses are terrible stained and falling apart I opened a PayPal case and they sided with this seller even thou the seller actual sent a pik of the dress before they sent it and could see the stain probably because they make more money from these sellers than small buyers like me wish I'd payed by card least bank would have recouped it stay away they don't care for the buyers real cheap dresses

I ordered a bridesmaids dress to see how it would turn up, which turned up promptly with no fuss or trouble. Due to this- I liked the dress and I ordered another 5 dresses for the rest of my bridesmaids. This is when my nightmare began. They shipped my parcel(s) in two separate packages and provided shipping, using MyHermes. For around 3 weeks there was no update so I reached out- they did reply very quickly to tell me to simply wait. A few more days passed with no update so I recontated to be told again, to wait. This was repeated for the next week or so. Still no update but suddenly one of the two packages arrived, so I was chuffed we were getting somewhere. I now have 3/5 dresses but still need another two. I message to tell them again- I’m told to wait for the rest. I contacted Hermes who confirmed they never received the other package and it is not locateable. I told UkMillyBridal this who simply told me to wait…for what? The wedding was fast approaching and I still didn’t have the dresses I needed- to confirm I PAID FOR SHIPPING INSURANCE. I told the company I wished to return the 3x dresses and have a full refund for all 5 ordered- as only part of the order was not useful to me. They simply told me: “We are sorry to hear about that, but please understand we did make and send these dresses out.” This raises a question- what on Earth is the shipping insurance for? They point blank we’re refusing to cooperate or even offer any other solution so I opened a PayPal dispute, which they VERY QUICKLY began bombarding me with messaged TELLING me to cancel the PayPal case and telling me they will make two new dresses and send them out but confirmed themselves- they may arrive, after my wedding… I ceased all conversation direct and asked them to speak through PayPal to resolve and thank goodness I did. They send the tracking for only the delivered items to PayPal- to make it look like I was not being truthful- thankfully I send PayPal the tracking for the other parcel which they understood and took into consideration. After one month (wedding has passed) after hours of communication with paypal, they 100% agreed the case was in my favour and ordered that they issue me a full refund. The only downside with this was I still had to return the old dresses which meant another £60 in shipping. My only advice would be to avoid this company at all costs. My thought was there is some bad and some good reviews maybe I’ll be lucky- the company DO NOT CARE about the customer- they will take your money and run and only get a refund if you literally jump through hoops. So much so PayPal asked that I report the company to ActionFraud and log a formal report, which I have done. Weddings can be so stressful to plan- this was a complete unnecessary added stress and expense I could have done without. Other brides, do yourself a favour and carry on looking- those dream dresses WILL turn up, from a much more reliable company.

If zero stars was an option, then that’s what I’d leave. We purchased a dress and paid $30 additional for 2 day shipping so we could have at least a week in advance to have the dress in time for the prom. Unfortunately, we had to reach out to customer support a week later to ask where our dress was, because the info still said “pending” in the tracking information. After seeing this and reaching out to the so-called customer support line that is based on Honk Kong and United Kingdom hours (so beware U.S. citizens for scams), we get an email saying after asking to not ship the order, because they didn’t honor the cancellation request that we paid for, they still went forward with trying to ship the dress and saying “just try it”. At this point they are not offering a return or a refund due to this terrible mistake. Even after telling them we paid an additional $30 to have express shipping, they still sent the dress in normal shipping and will take a week to get here. This is ridiculous.This company is a scam. If you’re in Europe it may work. But anyone in the United Stated needs to be aware.

Same type of company as Wish. Dress arrives from China not looking like it does online. They don't offer a returns option.

Do not use this company as they are bogus and refuse to refund my 200 pounds. I ordered 10 and 14 standard sizes. The listing colour was totally different to what arrived. The zip faulty and poorly stitched. Items arrived late. Poorly packed in plastic. When i tried to get money back they said they sent me pic of dress before posting. And they cant refund There was no comms after i ordered. No pictures sent. Items were late and i put a case to paypal. Few days later items arrived poorly packed. Crumpled and looks like some one has worn it before. The zip faulty. Then they sent me picture when i asked for refund to say this was your dress but its a dress on a mannequin and how do i know its mine. Now the case is going on and they are sending me lies after lies. Please dont get scammed by this bloody awful company. Go elsewhere for your special day. Milly Bridal are scammers.