MillybridalReviews of millybridal.org

This company will not accept returns. I would not recommend. We loved the pictures of the dress, but having ordered it and tried it on it was huge on my daughter. They said it was custom made so they can’t take it back. She ordered a “size”. I don’t see how that is “custom made” it’s a very tricky company. Very misleading. Stay away from this company.

DO NOT order a custom dress!! My daughter has been a dancer for 14 years. We know how to measure. This dress was so HUGE in the breast area let alone the straps came down to her nipples. It was VERY CHEAP AND UGLY!!! Mind you the color we ordered/advertise was COMPLETELY different. My daughter cried seeing she paid for the dress with her hard earned money. They would not reimburse her a fraction of the cost. They said they had people review and the sizes are what we ordered. Measure the dress and the sizes we gave them …. Hmmmm much larger… idiots!!. How about the seamstress??? It doesn’t take a rocket scientist to see if she had boobs the straps would not come down to her nipples- she would have filled that in!! I wish I could send pics with this review so you all Could see the color too! Hot pink is what was advertised and we got a dark magenta!!! Seriously!!! Fire the seamstress who did such a CRAP job let alone management seeing they turned a blind eye to such terrible workmanship. I sent in MANY pictures and it was plain as day! Oh well STEAL a young girls hard earned money and continue to do a CRAP job your company will close down!

If I could give zero stars I would. The dress we received looked nothing like the one on the website. The stitching is terrible, there are tiny stitching holes all over the dress. The fabric quality is also terrible and it’s too big- was not made to the specs I ordered. After multiple emails back and forth, and customer service sending pictures of my dress before it shipped (which was clearly not the same dress), they offered me a refund of 20% of my total cost. Ridiculous. They have since stopped responding so I guess I am now out $150. DO NOT give this website your business. It’s a total scam.

Avoid this website. The dress we ordered looked nothing like the photo and was terribly quality. I read the return policy prior to purchasing and it was strict about a 7 day return window that you needed to get prior authorization from. I emailed them the same day it was delivered, and again on days 2, and 4 after delivery. They finally responded with- if there were nothing wrong with the dress that it was not authorized to return. They will not accept dress back just because you do not like it once it arrives or if it is unflattering. Never Again due to this deceiving return policy. If I weren't an honest person, I would have made something "wrong" with the dress, as I am sure many people do. Instead I am out 120

DO NOT ORDER. I ordered a homecoming dress and they suspended the order just before homecoming. I requested a full refund and they said they would send it. A week later I ask again about the refund. The offered me a 30% discount to keep the order (that they suspended) I said no as our homecoming even was past by this time. I ask again for a refund and never received it and never received a dress. The dress was $180. Update: I received a full refund a full month after my order date (3 weeks after they suspended my order and lots of emails asking for my money back).

DO NOT ORDER FROM THIS POS company... dress was of poor quality, no where near the fit as described and finally after 6 emails they responded with the item could not be returned. Save yourself money and aggravation adn DO NOT ORDER from them unless you like throwing money out of the winder.

Ordered Homecoming dress for my daughter the back wont even close and the top looks awful. They said it was made to order and they wont do a return. I will never ever order from them again. You have to be able to return something online that does not fit. Customer service was rude as well.

We ordered a homecoming dress for our daughter in her size, and while the dress fit, the fabric felt cheap and would not lay right. When we attempted to submit a ticket to the company, the link was broken, so we had to email customer service. They told us that every dress is made to order, so they don't accept returns unless there is something wrong with the dress. They also required us to submit pictures, which we did. Their response was "Thanks for the feedback. Sorry to hear that you are not satisfied with our service." They sent pictures of a dress and claimed that it was the one made for her (how do we know this?!) and basically said there was nothing more they would do. If you're going to offer online ordering, you have to expect that people are going to want to return items. The strict policy of no returns is ridiculous and they have lost a customer based on their poor customer service.