MillybridalReviews of millybridal.org

I placed a order and cancelled it within 10 minutes. I’ve contacted them via email and WhatsApp several times and someone confirmed the order was cancelled and would be updated within 12hours! Surprise I have just received a confirmation of my order and that payment has been taken!! I have emailed them countless times and now no one is coming back to me! And they have taken my money!! DO NOT ORDER FROM HERE now I have to try and get my money back. UPDATE: spoke to someone on Live chat and I wouldn’t talk to my worst enemy the way he spoke to me! Made horrible comments to Me this was after he cut me off twice!! Awaiting email from the billing team (not holding my breath I’ve waited all day) before I go back to my bank who have said they will try to get it back as a fraudulent or unauthorised payment!! Absolutely disgusting experience and customer service! They have also said there are 2 pending orders and IMust of clicked on it twice or had a dodgy internet signal??????? (funny they are 6 days apart)

Not even worthy of 1 star. Dress didn't fit after giving exact measurements. Seams coming away and raw edges. Paid to have it delivered and they expect me to pay postage for return. Cour wrong to. No customer service at all. Refuse to refund then started with 15% refund on dress only. Then raised to 80% of dress only. Told them to arrange to have their material back because that's all it is. Daughter in tears 2 days before formal with no dress. Paid 95 for dress 20 for postage and 15 for made to measure. DO NOT USE THIS COMPAMY Millybridal that's a joke. I paid for postage to get the dress 20 pounds and you expect me to pay another 20 pounds to return it. I've sent pics of all the faults on the dress to your company as of the day I received it. Not only is the dress not the correct size it is faulty. Your company initially offered 15% refund and then back and forwards increasing the refund for dress only! Have a look at the pics and tell me that's a dress made well. At one point your company offered a percentage for refund and I could keep the dress. What part of wrong size and faulty dress do you not get. The dress is faulty. I don't want to keep it. Provide postage and I will happily return YOUR FAULTY Dress. I've heard from others that did return dresses that they never heard from your company again. They never got their refunds. I want a full refund on this faulty dress which you have pics off and your welcome to THE FAULTY DRESS Still no refund. Faulty dress. Your faulty dress. Looking me to pay another 20 pound to post back and only offering giving me 95 pound refund on the dress only there for I would be getting 55 pound and loosing 105 pound. Not satisfied. Faulty goods should be given full refund as the item is not fit for purpose. Again I sent the pics to you and still no refund

Would not give this a star KEEP AWAY all I can say is thank God I went through PayPal as I think I would of lost my money as mollybridel took my money but had no response in three days to confirm my order .also I went through there live chat which they should get back immediately which they did not and also I sent messages . So I took action with PayPal which then they started to respond to me . The website looks great it a shame as the dresses are stunning but don't be fooled by them keep away

These people ruined my daughter's prom! Complete and utter scam- stay well clear!!! There was nothing right about the dress. It was the wrong colour, poor quality and a completely different style to the one advertised. When I emailed them, I got a stock response. They didn't even have the courtesy of providing a contact name. Their emails were either written by a computer, or by somebody whose second language is English. They were badly worded and made very little sense. I strongly suspect that I was dealing with people in China and not Britain.

Complete scam, dress never turned up. I had to get a refund through PayPal. I believe the positive reviews are fake too. Please avoid this scam website. They are based in China, not London. It is a London mailbox and there is no shop in London. Google 'millybridal scam' and have a read. Avoid.

Fake fraudulent website please do not buy from here they are based in China not the UK reviews are all made up 🤬🤬🤬