Milk BarReviews of milkbarstore.com

They offer a discount code and then say it doesn't apply to you. WHAT ? do you want a $100 order or not. Sorry but I don't care how good the stuff is. When you do business like this I am done with y

Horrible experience. Do not order this cake online. It’s not only overpriced but the delivery experience is awful. No one was there to pick up the cake - now it’s arriving days late. Customer experience offered no resolution. I was meant with silence and a lack of empathy. Do not order from this company.

WASTE OF MONEY!! I ordered a cake for my wife's birthday and requested it be delivered 3/7. Unfortunately, Milk Bar's third party delivery service (FedEx) did not deliver my cake until 3/10. Three days late! Per Milk Bar I threw out the cake, and requested support from their Customer Service. What was there response? Sorry, it was FedEx's fault the cake went bad, nothing we can do for you. Here is a 20% off coupon. Seriously!?! Pay MORE money for ANOTHER product that will spoil. WASTE OF MONEY!!

Over priced crap! Cookies are mediocre at best. Way, way, over priced.

In the past, I held Milk Bar in high regard as an exceptional bakery in New York City. However, my recent experience has left me with a profoundly different impression. The staff at the flagship store appeared disorganized and lacking in knowledge about the bakery’s operations. The absence of a clear supervisor and the unprofessional demeanor of the assistants created an atmosphere of neglect and disinterest in the pastry industry. It is disheartening to learn that employees at Milk Bar are not aspiring pastry chefs but rather individuals who seem to have no aspiration to excel in the field. Furthermore, it appears that Christina Tosi, the renowned pastry chef, does not actively engage in the day-to-day management of the establishments that have made her a household name. Given these observations, I am compelled to consider patronizing other bakeries and pastry shops in New York City that prioritize professionalism, expertise, and a genuine commitment to the craft.

Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, touted "goo" and frosting. Made me hate pumpkin that I normally adore. Will not try the chocolate cake for fear of the same thing happening. Customer service response totally templated, asking me for EXACT same thing (photos, details) that I already supplied to them. Complete waste of hard-earned money AND time taken to provide up-front assessment.

Order cake, truffles, pie and cookies on July 15 to be delivered on August 2 for bday. Received box on August 2 in 90 degree weather with only one little ice bag to keep 4 items cool. Frosting on cake had slid off and didn’t chance anything else to eat as it was very hot. Spent almost $160.00 on this. Called company right away with no response. Horrible company. Do not order from them, they will rip you off.

I cannot say one good thing about these terrible people. I ordered a cake to be delivered for a birthday dinner on August 1st. I received confirmation of the order and payment and come August 1st, the cake had not even been given to the shipper. If not for my tracking the order I would not have known, as they do not answer phones and do not respond to emails (I emailed the morning of August 1st to see where my cake was and now, on August 3rd, I have yet to hear back from them). I posted on instagram a complaint and others said they had the same issue with milkbarstore. DO NOT ORDER FROM THIS TERRIBLE COMPANY. Not only did they not communicate, but the birthday dinner I was throwing had no cake at it, which really brought down the whole night. They should be ashamed of themselves. If I could give them negative stars I would, but one is the worst the site allows me to give them.