Milk BarReviews of milkbarstore.com

They offer a discount code and then say it doesn't apply to you. WHAT ? do you want a $100 order or not. Sorry but I don't care how good the stuff is. When you do business like this I am done with y

Horrible experience. Do not order this cake online. It’s not only overpriced but the delivery experience is awful. No one was there to pick up the cake - now it’s arriving days late. Customer experience offered no resolution. I was meant with silence and a lack of empathy. Do not order from this company.

WASTE OF MONEY!! I ordered a cake for my wife's birthday and requested it be delivered 3/7. Unfortunately, Milk Bar's third party delivery service (FedEx) did not deliver my cake until 3/10. Three days late! Per Milk Bar I threw out the cake, and requested support from their Customer Service. What was there response? Sorry, it was FedEx's fault the cake went bad, nothing we can do for you. Here is a 20% off coupon. Seriously!?! Pay MORE money for ANOTHER product that will spoil. WASTE OF MONEY!!

Over priced crap! Cookies are mediocre at best. Way, way, over priced.

I placed this order back in November specifically to arrive on Christmas Eve, and unfortunately the package was delayed in transit and didn’t arrive until after the holiday. Because some of the items were perishable, they were no longer safe to eat by the time they arrived, which was definitely disappointing given the timing. That said, Milk Bar’s customer service was truly excellent. As soon as I reached out, they clearly advised not to consume the items, refunded the Holiday Sampler, reshipped the Birthday Cake Truffles, and even included a discount for a future order. The response felt thoughtful, responsible, and genuinely customer-focused. Shipping perishable treats during peak holiday season can be tricky, but I really appreciated how Milk Bar handled the situation once it was brought to their attention.

In the past, I held Milk Bar in high regard as an exceptional bakery in New York City. However, my recent experience has left me with a profoundly different impression. The staff at the flagship store appeared disorganized and lacking in knowledge about the bakery’s operations. The absence of a clear supervisor and the unprofessional demeanor of the assistants created an atmosphere of neglect and disinterest in the pastry industry. It is disheartening to learn that employees at Milk Bar are not aspiring pastry chefs but rather individuals who seem to have no aspiration to excel in the field. Furthermore, it appears that Christina Tosi, the renowned pastry chef, does not actively engage in the day-to-day management of the establishments that have made her a household name. Given these observations, I am compelled to consider patronizing other bakeries and pastry shops in New York City that prioritize professionalism, expertise, and a genuine commitment to the craft.

Delivery came FULLY opened - for a **food** product! Item NOT as advertised: only layers upon layers of dry cake and cheesecake without advertised, touted "goo" and frosting. Made me hate pumpkin that I normally adore. Will not try the chocolate cake for fear of the same thing happening. Customer service response totally templated, asking me for EXACT same thing (photos, details) that I already supplied to them. Complete waste of hard-earned money AND time taken to provide up-front assessment.

Order cake, truffles, pie and cookies on July 15 to be delivered on August 2 for bday. Received box on August 2 in 90 degree weather with only one little ice bag to keep 4 items cool. Frosting on cake had slid off and didn’t chance anything else to eat as it was very hot. Spent almost $160.00 on this. Called company right away with no response. Horrible company. Do not order from them, they will rip you off.