BUYER BEWARE!!! My husband purchased me "cozy fleece lounge pants" for Christmas. He purchased them 3 weeks before Christmas and we did not receive them until the END OF JANUARY. My husband reached out several times to request a refund. They just kept giving him the runaround saying they would ship soon. Well, when they finally arrived, we were even more disappointed. Very poor quality and they came up past my ankles! I'm 5'2! They should not be that short. Once again, my husband requested a refund and they offered $20 off our next purchase! Poor customer service, poor product quality!
MI
Michelle
TERRIBLE
TERRIBLE, HORRIBLE, AWFUL, WORST, and every other word for scrappy company!! I must preface this tirade by saying I have ordered 3 times from them. 2 of the 3 times, I had no issues but both of those orders were in Sept. 2018. This time I placed an order on 12/30/19. I received an immediate auto response and then NOTHING!!! I have tried to communicate with them every day starting on 1/27/20. All I've received is an auto response email stating, they received my email and will respond in 24 to 48 hours. They charged my credit card on 12/31/20. So now I'm out my money and no sweater. This is B.S.
M
M
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. Their mail box is always full so you cant call. We have emailed them about a dozen times and no reply.
They state they have a 5 star rating but they dont. They dont reply to anything so we have canceled our payment to them.
STAY AWAY!!!!!
ED
Extremely dissatisfied C.
Horrible company
Horrible company, placed an order they charged my credit card but never sent. Have called several times, vm always full. Have sent multiple messages through emails, messenger and get nothing in return. This is the 3rd and last time I will ever do business with this company. Bought a jacket a few months back, showed up with a hugh hole. Since I liked it I sewed it myself. Knew I'd never see it again if I sent it back or the money. Same thing with a different jacket, lining on the inside torn. I'm am just so glad I used a gift card so they don't have my real credit card #. Stay away from this company, they are extremely disrespectful to there customers and flat out don't care. The fact that I haven't been able to get through to them goes to show they have a lot of complaining customers.
PE
Pete
HORRIBLE -Same story as the last person
Same story as the last person. DO NOT USE THIS COMPANY UNLESS YOU DONT CARE ABOUT RECEIVING ITEM OR TRYING TO RETURN. Bought a gift beginning of Dec and still have not received it as of today 1/28/20. I gave it until 2 weeks after X MAS and nothing. Been trying to cancel order for 2 weeks a nothing...crickets. Too many good Companies and business owners to deal with these people. Move on and shop elsewhere.
JW
Joellen W.
Horrible
If I could give no stars I would. They ignore any customer service emails and never answer the phone. Basically, I placed an order and never received an order confirmation, shipping info, or delayed shipping status, I figured the order never went through at first. But they charged me for the order, and never responded to my inquiries about the order status. Two months later I get an email that the items have shipped. I tried to cancel the order by emailing them that I no longer needed the order, it was a Christmas gift I ordered in beginning of November and it was now two months later, the end of January. They responded with a generic “expect some delays and the order should ship in 10 business days”. I received that email the day the order got delivered. They continue to ignore me. You ironically can’t leave them ratings on Facebook, and if you comment on their Instagram and it’s negative, they delete it! The pants are nothing as pictured. My daughter is tiny, about a size 0-2, and they will not even fit her. I am in such disbelief a company doesn’t back their products, offer customer support or even an exchange! Also the fact that they can ship an order without notifying you or asking if you still want items if they are delayed for such a long period of time is very upsetting. I filed a complaint with the BBB.
MD
Michael D.
Horrible experience
Absolutely the worst company I have ever dealt with. They were non-responsive to my multiple emails and the product came more than two months after my order date. It said I would get it before Christmas that was such a joke! Never deal with them again.
MP
Margaret Preto R.
They charge you as soon as you place…
They charge you as soon as you place your order and then, if you're lucky, you'll get your order 6 - 8 wks later. Their customer service voice mail box is ALWAYS full so you cannot leave a message/complaint. If you email you get an automated response saying they'll reply within the next 24 - 48 hrs. Don't hold your breath waiting for a response. Oh and they only offer store credit - a sign that they don't have faith in the quality of their merchandise. Anx they're right to feel that way - the merchandise I've received is nothing like described....definitely made in China on the cheap. Buyer beware!