Miles Franklin Reviews | Read Customer Reviews of milesfranklin.com

Miles FranklinReviews of milesfranklin.com

2.65 reviews
Investments & Wealth
Twelve Oaks Center Drive 801, Wayzata, Minnesota

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Miles Franklin

About Miles Franklin

Miles Franklin Precious Metals is a family-founded dealer serving clients since 1989. We offer gold, silver, platinum and palladium coins and bars to clients across the United States and Canada. Over the life of the company, Our clients have purchased $15 billion in metals since 1989.Our brokers work directly with each client. We explain options, answer questions before orders are placed, and help clients choose products that fit their goals, whether for physical delivery or secure storage.We are headquartered in Wayzata, Minnesota, with an additional office in Boca Raton, Florida. We offer storage options for clients who prefer not to keep metals at home and help clients purchase eligible gold and silver for self-directed precious metals IRAs.We believe informed clients make better decisions. Miles Franklin Media produces Little by Little with Andy Schectman and The Real Story with Michelle Makori. You can find these free programs on YouTube, where we explore money, markets and precious metals.We welcome your feedback and read every review. If something fell short of your expectations, please contact our team so we can address your concerns. We value the opportunity to earn your trust and build lasting relationships.

Miles Franklin (milesfranklin.com) has 5 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.

Also known as: milesfranklin.com
Website: milesfranklin.com
Category: Investments & Wealth
Location: Wayzata, Minnesota
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: April 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Miles Franklin reviews

Showing 3 reviews with 1 star · Clear filters

Billy R.
Apr 3, 2026
Miles Franklin is always AT or (usually) ABOVE competitor prices
Miles Franklin is always AT or ABOVE pricing at JM Bullion, SD Bullion and Bullion Exchange, three of the leading online bullion dealers. And they do not appear to offer any real sales. Although I like Andy and would like to buy from his company, I have never bought from them because there is always a cheaper alternative (especially weekly sales) at other sites.
Response from Miles FranklinOct 6, 2026
Billy, I’m just seeing your review, as we hadn’t yet set up access to manage our Trustpilot page. Thank you for sharing your perspective and for your kind words about Andy. Competitive pricing matters to us. Let us know which companies and products you’re comparing, we’re happy to match or beat pricing from major dealers. For our best pricing, please call 952-929-7006 or email [email protected] to connect with one of our brokers, who can review your quotes and discuss better pricing. Zhanna Schectman, VP
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Roving R.
Feb 14, 2025
Sketchy sales techniques
They canceled my order because they didn't hear from me for 1 day despite their written invoice they sent. Yet they demand payment within 5 days or threaten legal action. Last purchase took 2 weeks to get product via 2 different carriers & Fed Ex left their half $50k in middle of shared driveway. Previous Money Metals purchase arrived in 2 days, transparent and lower prices. Salesman Kevin changes prices overnight and claims to be doing me a favor by matching competitor... where I should have purchased in the first place. This place is all geared subjectively in their favor, not the customer.
Response from Miles FranklinOct 6, 2026
I’m just seeing your review, as we hadn’t yet set up access to manage this page. I’m sorry for the frustration you described and that your concerns went unanswered here. I understand why the cancellation, pricing questions and delivery experience left you feeling disappointed. To clarify our process, once you and your broker verbally agree to and confirm a price, that price is locked and should not change overnight. Before a price is confirmed, quotes can change as the precious metals market moves, sometimes within the same day. Payment is due within five days of a confirmed purchase. If we cannot reach a customer or payment is not received within the required timeframe, an order may be subject to cancellation. However, the difference between the invoice terms and the cancellation timing you described deserves a closer review. Although we do not control where FedEx drivers leave packages, I understand your concern about a valuable shipment being left in a shared driveway. We take that concern seriously.
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PH
Feb 9, 2025
First and last order
In mid Jan I placed an order for silver dimes. I sent a check and gave it time to process. By Feb I had not received my order. I called Mon and got a return call Monday afternoon. They verified my address which had my street completely incorrect. I was told they were going to try to get the correct address so that it wouldn’t be returned to Miles Franklin in MN. I did not hear anything more by that Thurs nor did I have a tracking number so I tried calling a direct line to the salesman but did not get through. I called late Friday to the Miles Franklin number but everyone had left for weekend. An order arrived on Saturday but it was all quarters rather than the dimes I had requested. I prefer to be removed from Miles Franklin contact list.
Response from Miles FranklinOct 6, 2026
I’m just seeing your review, as we hadn’t yet set up access to manage this page. I’m sorry for the experience you described and that your concerns went unanswered here. The incorrect address, lack of tracking updates and receiving quarters instead of the dimes you requested would understandably be frustrating. You should have received clear communication and the products you ordered. Thank you for bringing this to our attention. I’m sorry we fell short of the experience you expected. Zhanna Schectman, VP
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