MightyNestReviews of mightynest.com

Response from MightyNestNov 25, 2019

Thank you for signing up for the MightyFix - we apologize if there was any confusion! Please allow 24 hours for your first month's item to update based on your subscriber profile answers. One of the benefits of the subscription is that any items you have shipped along with your MightyFix ship for free (applicable to the 48 contiguous states) and you'll have access to exclusive Member Only discounts. Your first month is a little unique in that we give you two additional days after signing up to add on items. So your first shipment date is two days after you sign up, but you would only be charged on this date if you have added any items to your Box to ship along with your Fix. Please don't hesitate to reach out to us via email at [email protected] if you have any other questions or concerns.

Response from MightyNestSep 3, 2019

Hi BB - Thank you for sharing your feedback and for trying out the MightyFix subscription. All of the Fix items in our lineup retail between $11 to $16 plus we offer free shipping for these items to customers in the 48 contiguous states. We are still a relatively small company so do not have the same margins that superstores like Walmart, Target and Amazon are able to offer. We purchase all or inventory directly from the manufacturers and are obligated to MAP pricing (minimum advertised pricing) that is set by the distributor/manufacturer meaning we cannot offer it at a lower price than what they allow. Generally this price is slightly higher that what the manufacturer offers as their own selling price to ensure secondary vendors don't undermine their own sales. Superstores that purchase in extremely high volumes or use third party clearance sellers are subject to different pricing regulations which is why they are able to offer lower prices. We always extend best pricing available to our customers and our Mighty Fix Members also get access to our Member Only Deals which include special pricing on certain items that we negotiate with the manufacturers. I hope that clarifies our pricing! Please don't hesitate to contact our customer service team if you have any other questions or concerns.

Response from MightyNestMay 13, 2019

Hi HJ, Thank you for your feedback. Our box is unique in that we send you one full sized product each month as opposed to multiple sample sized products. Sometimes this may be a set of something like a snack and sandwich reusable baggie set or a small & medium sized glass food storage container. One of our main goals with the Mighty Fix subscription is to introduce customers to a variety of non-toxic and eco-friendly alternatives to conventional items in 5 main categories: Ditch Disposables, Green Cleaning, Non-Toxic Food Storage, Safe Skincare, and Breathe Clean Air. We do organize the products to space out similar items at least a couple of months apart from each other. Our intention is to help you discover new things for you to try as you start to build out your own collections from your favorite experiences with these products. We understand everybody has different favorites but our product selection team carefully curates the Mighty Fix items to introduce a variety of safe and non-toxic materials and formulas that are available! Please don't hesitate to reach out to us via email at [email protected] if you have any other questions or concerns.

Response from MightyNestFeb 6, 2019

Hi Maria, Thank you for trying out the MightyFix subscription. We sincerely apologize that we missed your previous inquiry. We do reply to each email and voicemail. One of our customer service representatives has reached out to you directly to get this resolved. ​ We carry items from about 120 different manufacturers and they are all made in different places. The majority of our skincare and cleaning supplies are made in the USA but we also carry items manufactured in Europe, China, Thailand, and other parts of the world. The manufacturing information should be listed at the bottom of the product description on the product page. If you ever find an item that does not have manufacturing information, let us know and we'll be sure to add it! It is very important to us to carry products made in America, but our goal is to carry a wide variety of high-quality safe products and sometimes these products are almost impossible to find manufactured in the US. We hope to see more products manufactured in America in the future, but for now we must stick to our priority, which is safety. There are some materials, such as stainless steel, that are virtually impossible to find manufactured anywhere but China, India or Japan. In these cases, we ensure our vendors have close relationships with the factories where their products are manufactured and visit them periodically. We are always taking suggestions though, so if you find alternatives made in the US please do pass them along to us!

Response from MightyNestSep 5, 2018

Hi Maggie, We realize that the MightyFix surprise program isn't perfect for everybody. While do not have a way to filter for specific needs or items, the profile preferences do allow you of a couple options for customizing your subscription including opting out of the Skincare category or setting your account to Vegan Only items. That being said, we are working on different ways to make your subscription more personalized. One of our main goals with the Mighty Fix subscription is to introduce customers to a variety of non-toxic and eco-friendly alternatives to conventional items in 5 main categories: Ditch Disposables, Green Cleaning, Non-Toxic Food Storage, Safe Skincare, and Breathe Clean Air. We do organize the products to space out similar items at least a couple of months apart from each other. Our intention is to help you discover new things for you to try as you start to build out your own collections from your favorite experiences with these products. We understand everybody has different favorites but our product selection team carefully curates the Mighty Fix items to introduce a variety of safe and non-toxic materials and formulas that are available! There is a Swap feature is designed as a way to keep your monthly free shipping and get a product you've had your eye on or know that you need or want instead of receiving your surprise for the month. It basically pauses your surprise shipment for a month and gives you the ability to purchase anything from the Swap Store instead. You can access this feature from the My Account page under "Choose My Fix" or with the link below: https://mightynest.com/choose-my-fix If you choose to Swap, you will pay the full listed price for that item instead of your $10 monthly fee. If you have a prepaid subscription, your $10 monthly credit will be applied to your swap item and any remaining balance will be charged to your card. Hope that clarifies the program a bit and gives you some options for future Fixes! And you are correct, our prepaid annual subscriptions are not eligible for cancellation. Unlike some subscription companies that renew you for an entire year, we just transfer you to a month-to-month renewal plan so that you can cancel at anytime. I have set your account to automatically cancel upon ending of your prepaid balance. Thanks again for taking the time to provide feedback. We are always looking for ways to improve our services!

Response from MightyNestAug 10, 2018

Hi Tarrah, Thank you for your feedback The LunchSkins are made from a quick drying fabric that is coated with a food-safe polyurethane liner. This unique high-quality fabric was originally manufactured for pastry bags used in bakeries, restaurants and home kitchens. Additionally, LunchSkins are grease-proof and moisture proof making them ideal for messy sandwiches and snacks. The reason we chose LunchSkins as an important part of the Mighty Fix lineup is because Lunch Skins are meant to replace single use ziplock bags and plastic baggies, minimizing waste in the landfill. Lunch Skins can be used for a multitude of purposes, basically anything you would usually put in a plastic baggie can go in this reusable eco-friendly version. Crayons, dog treats, cosmetics, rubber bands, safety pins, etc. They are great for organizing drawers and supplies. They are also great for cosmetics when traveling since the fabric creates a water resistant barrier. Please don't hesitate to reach out to us via email at [email protected] if you have any other questions or concerns.

Response from MightyNestJun 11, 2018

Hi Emily, I'm glad we were able to connect via email to resolve this issue and refund you for your items. Generally, we do charge replacement fees for packages that have been marked as delivered but have not been received if we are alerted outside of a 48 hour time frame of stated or estimated delivery by the carrier. Once a package leaves our warehouse, we have no control over delivery, so do ask customers to keep an eye on the tracking and alert us if there are any issues. Within 48 hours, we are able to replace items at no additional fee, assuming the shipping address provided is correct. This time frame gives the carrier the best chance of recovering the package if it was mis-delivered as well. Hope this clarifies our reshipping guidelines for future orders. Thanks for your patience!