MightyNestReviews of mightynest.com

Response from MightyNestJul 2, 2019

Thank you for your feedback, we're so glad to hear you enjoyed the service and products! I apologize if there was any confusion with your subscription. You initially signed up for a prepaid annual subscription that then converted to a month-to-month renewal plan once your prepaid credits had been used. Unlike some subscription companies that renew you for an entire year, we just transfer you to a month-to-month renewal plan so that you can cancel at anytime. You are always welcome to upgrade to the prepaid annual subscription for only $114/year again but we don't want to make that choice for you since it is a more long term investment. I hope that clarifies our process! ​ To enable us to send the MightyFix in sustainable packaging, we increased the price of the subscription by $1. For four years we've been able to keep the price of the MightyFix consistent despite increased shipping and product costs. But, unfortunately, we couldn’t make this milestone change without increasing prices. Nearly all of our monthly MightyFix shipments ship in recyclable mailers and boxes made from at least 75% post-consumer waste paper. ​We’re proud to choose more renewable materials that match our mission to support healthy green living and give our members what they want! Please don't hesitate to reach out to us via email at [email protected] if you have any other questions or concerns. Thanks again for taking the time to provide your feedback!

Response from MightyNestJun 13, 2019

Hi Jamie, Thank you for your feedback! There is a swap feature that is designed as a way to keep your monthly free shipping and get a product you've had your eye on or know that you need or want instead of receiving your surprise for the month. It basically pauses your surprise shipment for a month and gives you the ability to purchase anything from the swap store instead. You can access this feature from the My Account page under "Choose My Fix" or with the link below: Hope that gives you some options for future Fixes! Please don't hesitate to contact our customer service team if you have any other questions or concerns.