mightydrinks.comReviews of mightydrinks.com

Previously I'd ordered from Mighty without issues and enjoyed the product. However with recent order its been over 2 weeks and not been received I got contacted by Mighty asking if I'd received the order, I said no and they are now ghosting me have emailed 5 times with no reply. Have now resorted to doing a charge back via credit card provider, certainly won't be ordering again in a hurry.

I ordered directly from this brand on 28th Oct, and what a ride it's been. Their website said delivery by EVRI or Royal Mail, but on 29th Oct they shipped out with APC, who are terrible this year for my address. I replied to the order dispatch e-mail 11558 immediately on 29th Oct and flagged the problem. No response. APC then proceeded to claim attempted delivery multiple days while I was at home and my buzzer never rang. I spoke to Mighty Drink's warehouse as the phone number was in the APC dispatch e-mails, they tried their best but APC kept messing up. I e-mailed Mighty Drinks again using the e-mail on their website and then also used the contact form there. No response. I DMed their Instagram asking for a contact number / e-mail and yesterday was given a different e-mail - 3rd e-mail address so far. This has been a shambolic order experience and even today I had to speak with APC again. I just want a refund or will do a chargeback.

Charged my account 3x in less than 2 weeks and to receive orders damaged. I’ve tried contacting them via email, chat bot and instagram however I have been ignored! I simply want to return back the most 2 recent orders back as the expiry date is short lived and I now have more than 36 cartons!

Did not deliver my order and will not respond to emails

I love the products anyway and the powder is great for when travelling or at work and can't store things cold. I was to share the great customer service I received when I had issue with the discount code. Extremely helpful, quick replies and speedy resolution! A pleasure to deal with and will certainly keep ordering

Still no order, replacement sent was told it would be by DPD overnight so I would receive today, turns out they’ve done the same delivery method as the other 2 times!! This company fobs its customers off, does don’t deliver goods & ignore customer emails. ABSOLUTE JOKE. THEY SHOULD NOT BE ALLOWED TO TRADE.

I really wanted to support this company, but sadly have to award it one star for its appalling and chaotic order processing. I took out a subscription - 12 cartons every 2 months. After few months, I got in touch to cancel my order as I wasn’t getting through the cartons, and their customer support suggested I skip an order. However, the order wasn’t skipped. As soon as I got a ‘We’re preparing your order’ email, got in touch to ask them not to. They said they would cancel the order, but the money had already been debited. I asked them to credit me, as by now I wanted just to cancel. Then another email to announce that the order was on its way. I emailed customer support again and they suggested I get in touch with the courier direct to organise the return! I then made a complaint, was passed on to who I think was a manager and told that they would be ‘looking into’ the matter and getting back to me. All I want is for them to take their milk, give me my money back and cancel future orders. This doesn’t warrant an investigation! It has now been a week without hearing the manager. As I say, it’s chaotic and I’d really advise against making a subscription.

I recently encountered significant issues with Mighty Drinks. After discovering that my account details and subscription had been lost, I contacted customer service and provided proof of previous orders, hoping for a quick resolution. Unfortunately, they couldn’t locate my account or suggest any way to continue my subscription. In one of their responses, I was surprised to find that they had mistakenly included the personal information of multiple other customers, such as names, phone numbers, and email addresses. I reported this data breach immediately, but despite following up and even reaching out directly to the CEO, I’ve yet to receive any acknowledgment or response. This experience raises serious concerns about data security and customer service at Mighty Drinks. I hope they address these issues to prevent similar situations in the future.