Elisabeth
I have been using Mighty drinks for…
I have been using Mighty drinks for well over a year. Was using two different ones as I found one of them was curdling up the teas/coffees. I found the subscription system useful, but really rigid with the exact monthly delivery options (I would like it to be weekly or just you set the frequency), but at least they added the function to change the billing date as needed. I have also had my fair share of having to contact customer services for one reason or another, but most recent grievances have been regarding the protein oat milk which we've been using regularly. I understand it was to be stopped due to production costs, however, no timeline was given for this, and it is the product I have been using nearly exclusively. I updated my billing date to be a month ago, and the day went and passed without any money taken or information whether the dispatching is delayed due to stock issues. I raised the question and after much back and forth where customer service did not get what I was explaining several times, said it was to be raised with operations and to wait for a response in 3 working days. Not heard back for a month. Another month goes by and the subscription renews with again no money taken and no idea of whether it will be then dispatched when back in stock, or is it just cancelled when it isn't in stock at the time of billing??? No idea. But can't really rely on this company anymore, and the free delivery order values have pretty much doubled since I started using Mighty Milks. Sad, but will have to find an alternative.

