Bernadette C.
You can't hear the web phone ring when a call comes
You can't hear the web phone ring when there's a call. I'm using a headset by the way. So you miss 99% of the calls if you don't focus on the web phone. I've tried to reach out to customer service. They responded once and gave me a temporary solution to the problem by opening incognito which I don't understand why. It worked for some time until it went back to being silent. I contacted them again. No one replied. I suggested them to my client so I really feel bad about it because I am supposed to take calls and I have to watch my webphone all the time which affects my productivity.
Response from MightyCallAug 25, 2023
Hi Bernadette, so sorry you had such a disappointing experience with our service! We apologize for a miscommunication: it seems that our support team responded to your last ticket and requested additional information about the make and model of your headset, but we haven't heard back from you. Now it's clear why: apparently, you didn't receive our message :( We'll follow up once again, or you can also email us at [email protected] or give us a call at 888-256-8312, ext.2.