MightyCallReviews of mightycall.com

I have been a loyal MightyCall customer for many years, but my repeated interactions with your customer service representative, Brandon C, have been extremely disappointing. I have spoken with him several times through customer and technical support, and each time he has assisted me in a rude and sarcastic manner. Most recently, I called to ask why I was still being charged the full subscription amount after porting four numbers. Brandon responded dismissively, saying I was paying for the subscription and not the numbers. When I asked to cancel the account, he proceeded to cancel what he said was an Omni Voice account without verifying my name, authorization, or the phone number associated with the account. When I pointed out that proper verification is crucial, he told me it was not his job to verify and that I should have provided the information upfront. This behavior is unprofessional and unacceptable. I strongly suggest that MightyCall review all of Brandon’s calls to assess how he communicates with customers. Since my account is now canceled, I am relieved I will no longer have to deal with this type of customer service. However, I hope MightyCall takes this feedback seriously, provides disciplinary action, and ensures representatives are properly trained to handle billing inquiries and cancellations with professionalism and respect.

The company support is total disaster, specially Brandon there will tell you this for all issues; Please reset your PCs or clear cookies and cache and recheck. Let me know if there is anything else I can help you with.

Started using MightyCall 6 weeks ago and it was working as expected and out of nowhere my account is suspended and i receive an email after the fact asking for all kind of information, 1. You should've have asked for this information before charging. 2. I should've have been notified and given adequate time to share whatever information that is required instead my service is suspended with 2 weeks left in my paid time.

HORRIBLE CUSTOMER SERVICE..EVERY TIME GOOD LUCK WITH THIS JOKE

I really wanted to like MightyCall, but my experience has been extremely disappointing. I signed up for the free trial and tested the auto-dialer by creating a few demo campaigns. After that, I upgraded to a paid plan expecting the limitations to reset — like every normal SaaS platform does when you move from a trial to a subscription. But after paying, I discovered something unbelievable: ➡️ The 3 “demo campaigns” are permanent. ➡️ Even after paying monthly, your account stays blocked by whatever you did during the trial. ➡️ I couldn’t create any new campaign, not even one, even though the plan advertises access to 3 demo campaigns. Support told me that even if you start paying, the demo campaigns never reset. So you end up paying for a service you can’t even use, unless you jump to a more expensive plan. This is not written clearly anywhere, and it feels misleading. No customer expects their trial limitations to permanently carry over after upgrading. I’m now stuck paying for a plan where the advertised features are completely unusable. And support simply repeats the same message instead of offering any solution, reset, or flexibility. Really disappointing experience — I would not recommend this unless you skip the basic plans entirely and go straight to the higher-tier ones.

Subpar product. I really tried to make it work. The support isn't the greatest either. Also, if you pay for year, they don't prorate unused if you try to cancel.

I would have rated this -5 if possible. This is the shittiest call center software I've used. Support people give random suggestions if there's an Issue. A campaign that was running yesterday may not run and there's nothing on god's green earth you can do about it. The product just looks good from the outside but is terrible to use, the support people don't have any idea what they talk about. Like a lady was giving me a suggestion which isn't even possible on the campaign! and these guys don't even Issue any refund. Absolute waste of time for 2 weeks, paying my employees to use this shitty software which doesn't work

Absolutely pathetic support! Tried creating an account for the first time, entered my card details, and boom—labeled as a "fraudulent attempt." And the so-called support agent? Giving me some bogus excuse that "many users have complained" about me? Are you kidding me? This is my FIRST time on your website! On top of that, you deducted money from my account, yet you claim it’s fraudulent and block me from even creating an account? What kind of scam are you running? Your support team is completely incompetent and has a LONG way to go before they learn how to treat customers properly. Fix your system!