Farhan Q.
Stay away from them, won't give reason for termination
I signed up with them in 2019. After using them for few weeks, our numbers were purged. I switched from Line2 due to pricing. $39.99 for 5 Toll-Free or local numbers sounded great with unlimited users. They purged our numbers and said we violated their terms, they wouldn't even tell the reason or actual violation. Just wouldn't, I had ported my number over from Line2, meaning if Line2 had kept our number for over 2 years without any issue, meaning our pattern was nothing different. The only thing we could think of was probably texting, we use texting to send our customers subscription payment reminders or troubleshooting them via text. After I had told them I would also not like to have my business with MightyCall that they wouldn't even share or give warning that was violation were we doing. Afterwards, they agreed to release my toll-free number that I had with Line2 originally and I ported it out finally. After doing some research into Bandwidth.com (a wholesale provder, very likely could be MightyCall also uses them), I found out that texting cost VOIPs significantly, so Bandwidth prefers not to keep someone who does a lot of messaging but voice calls mostly but still they advertise unlimited texting on their plans. I DO NOT recommend Mightycall. Shady business.
Response from MightyCallNov 8, 2021
Hello Farhan, We are incredibly sorry for your experience with our platform. We never block any customers for their usage. In case of texting limits - underlying carriers may instate temporary "texting blocks" if too many messages is being sent at once as a spam protection, but these are lifted after some time passes. We would like to look deeper into this case. May we please ask you to reach out at [email protected] with your case number so that we can investigate what happened more thoroughly? Best Regards, MightyCall Team




