Hurtig L.
Smooth to work with them
Smooth to work with them. Brief service. Love the service which might be to be had in low cost.
Migala Carpet One Floor & Home offers an impressive selection of high quality, affordable flooring. We welcome you to either one of our locations in Kalamazoo or Portage. Our showrooms are equipped with budget-friendly flooring options for your home, business, or establishment. The product lines include but are not limited to carpet, carpet tile, hardwood, area rugs, stone, ceramic tile, laminate, luxury vinyl tile and sheet vinyl. We will help select the right product for residential, builder, and commercial applications and budgets. Our friendly staff of professionals can assist you in a wide variety of services such as interior design, in-home shopping, and installation excellence. Since 1959, Migala Carpet One has been a leader in serving communities of Southwest Michigan with their flooring needs. We strive to find the perfect product that makes you feel at home using us to turn your visions into reality.
Migala Carpet One (migalacarpetone.com) has 38 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Hurtig L.
Smooth to work with them. Brief service. Love the service which might be to be had in low cost.
Joel P. B.
Carpet was defective and reordered. The reorder was also discovered to be defective. I am currently waiting for a second replacement.
Response from Migala Carpet OneApr 10, 2017
Dear Joel, I apologize for the inconvenience of replacing your carpeting due to manufacturing issues. Our claims department is keeping a close eye on your replacement order and will contact you as soon as the new piece arrives. Warm regards, Lori Ruimveld [email protected]
Jason & Beth V.
Wrong product install Lack of customer service
Response from Migala Carpet OneJun 8, 2016
Dear Jason & Beth, Thank you for your review and allowing us the opportunity to correct our mistake. Steve will continue to work with you through the process. If there is anything else you might need, do not hesitate to reach out to us. Sincerely, Lori Ruimveld and Joe Sikkema at [email protected]
John
Purchased Italian tile which is a great quality product for entryway (12x24" tile and mosaic tile 1x3" for edges). I'd spoke with sales team numerous times about having a random pattern for the mosaic tiles and it was never mentioned that if the factory didn't provide laminated backed mosaic's in a random pattern (which factory doesn't do), they basically wouldn't do the install (which factory doesn't do), as it takes a lot longer to do them individually. I learned of all this the day the installer (very nice, knowledgeable guy) showed up to do the install, which I ultimately had to cancel.
Response from Migala Carpet OneMay 31, 2016
John, We appreciate your feedback. Thank you for giving us the opportunity to work with you on your project. Our sales manager has contacted you and will continue to work with you on completing your tile project. If you have any other concerns, please reach out to myself or Joe Sikkema at [email protected]. Sincerely, Lori Ruimveld Migala Carpet One