Suzanne P.
Bad experience
Salesman very nice, but between the scheduler and installer, this has been a horrible experience! Was told installer would be here between 8:30 and 9:00 am. Never showed up until after 12:30 pm. I made several calls during this time, getting several reasons why they weren't here. When they finally showed up, lead installer read his plans wrong, was rude, and they left me with a huge mess! Then were leaving without moving my furniture back. On the lower level, they didn't bother putting my things back at all. Very poor communication from scheduler and none from installer. I took a day off work, missed a scheduled appointment. Not sure I would use Migala again and would not recommend them to others.
Response from Migala Carpet OneJun 10, 2017
Dear Suzanne Pasch, This is not Migala Carpet One's standards. Not even close. We appreciate your review and the opportunity for a second chance to provide the installation quality and service you deserve and expect. Please accept our deepest apologies. Lori Ruimveld and the entire Migala Carpet One team [email protected]