MifoReviews of mifo.us

Do not buy from this company they are absolutely horrible to deal with. They ignore everything you send and if your product is faulty don’t look for this company to support. Avoid avoid avoid

Order was lost, never received it, no customer service phone number to be found anywhere, customer service emails are automated, 120 dollars down the toilet on Chinese trash. HORRIBLE company. Don’t waste your time or money.

I wish no stars was an option. Received the wrong item. And customer service is slow and barely capable of offering a solution. I wish I had dived deeper before placing my order and paying double the price for it to arrive sooner. Update: nearly a month later still waiting for my issue to be resolved. I was told I was “being referred to upper management “ and that’s when all responses stopped.

Just Don't Buy Their Product I did receive the earbuds that I paid $89 for; however, the sound quality is subpar - especially when using on Zoom. Its sound was actually PAINFUL to my ears because it was so shrill. If I return them, they have offered to replace them, but I really can't tell whether there is something wrong with them or whether they are just not well constructed. Also, based on the other reviews here, I have no way of knowing whether, if I return them, they will actually replace them. Wish I had those $89 to buy a pair of Jabra Elite 75t... I've just flushed my money down the toilet.

This company is utter trash. I ordered a set of their eartips as they were supposed to fit my Jabra earbuds. I quickly received a confirmation email with tracking saying it had shipped via DHL. Then weeks went by and I noticed the package never moved. I finally emailed customer support and they sent me a canned response saying it was on it's way with the tracking number. I emailed again and they said there was a delay. After another week or more I emailed again saying it was obviously lost and would they please refund or ship me another package. No response. Then I emailed again asking for a refund. No response. I ended up calling me credit card company and filing a fraud claim. Recently I actually copied the tracking number and pasted it into DHL's website tracking and it came back unknown. So they basically sent me a fake tracking number. Stay away from these crooks.

I ordered a Sonitrek Go Xl off the website. Delivery was supposed to be 3-5 days. I contacted Mifo to ask if dispatch time was included in delivery time. They then said the item was not in stock and dispatch could be 2-3 weeks. I asked for the order to cancelled and a refund given. They say orders cannot be cancelled. But Mifo use Shopify to process orders and cancelling an order should be a simple process. Taking orders and payment for products not in stock, should be illegal. And refusing to cancel the order should also be illegal, especially as it has not shipped. Never use MIFO. Update:Then they said they could not cancel the order on products that had been sent. I asked for a tracking number and was given one a day later. The tracking number is for a local New Zealand carrier so gives no information until it is scanned into New Zealand. Told it was sent on Feb 3.

Is there a sub 1 on here? Ordered earbuds for my husband for Christmas and they just didn’t fit. Emailed the company on 12/27 explaining this and asked about how to return them for a refund, even knowing there would likely be a 20 percent “restocking fee.” Five emails later, they tell me I’m past the 14 day return policy (I did what normal people do and started shopping early!) and they won’t make an exception. I don’t know of any business that doesn’t take Christmas into account for returns/exchanges. I don’t believe they even tried to help me resolve this. Just the standard, “Sorry for the inconvenience and thank you for understanding.” Well, I DON’T understand. So now I have $90 earbuds (oh and an extended warranty I purchased) that I’m stuck with. I’m so angry. I thought I’d done my research. I wish I’d read reviews here first. (I’m sure their rebuttal to my review will be classic.)

Buyer beware. I ordered these directly from Mifo.us and it took months to receive my Mifo 07’s. The customer service is extremely poor. Responses were slow and emails seemed to be pre-written at times. I finally told them to cancel the order because tracking showed they were still sitting in China after a month. They said they would forward to management to have it cancelled. Then.. SILENCE. Finally when they responded, they said they were not able to cancel any orders. Now remember, it never even shipped from China. I had to go to my bank and have the payment reversed. Eventually, the earbuds arrived weeks later and they said that if I wanted to return them, I would have to pay the shipping costs. So, I ended up with their earbuds and some noise cancelling Sony’s. They are a class apart and I didn’t pay much more for the Sony’s on sale. I attempted to buy some foam earbud tips from the Mifo site because the seal in the ear is not good. They advertise (and it’s still on their site now)... a price which they say includes tax AND SHIPPING. As soon as I tried to check out, it added an $8 shipping fee. I contacted them and pointed that out. When they did finally respond, they said that is only if I buy earbuds. The site makes no mention whatsoever of that criteria. The company is very questionable. I suspect a small time distributor who is posting very obvious phony reviews as well. There is a glowing review almost every day, nothing but praise. So, I have written 3 review thus far, pointing out the issues I’ve had and none of them have been posted to their site. One final item I thought to be interesting. There was a packing slip in the box. It listed the ‘07’s and then a price..... are you ready? It said $10. No explanation other than it attaching the amount to the 07’s. Finally, my right earbud started to malfunction recently (barely audible) and I emailed them for help. No response whatsoever. So, buyers beware. I got suckered and there are too many other legitimate options out there. I highly recommend you buy an item like this in a brick and mortar store so you can get in front of someone if you have any issues.