MidFlorida Federal Credit UnionReviews of midflorida.com

Really disappointed in mid Florida I paid off a small loan years ago tied to a car then I paid off a $5,000 one almost paid off except for maybe 500 bucks and these pukes don't want to work for for you mid Florida used to be really good I don't know what's going on but they suck now

I submitted a loan application through one of the Midflorida mortgage Representative named Savannah Kane. They had a hard Inquiry on my credit and I requested them to look for an FHA loan. Its been 1 month now and I haven’t get even a call or email from them. Now I am looking for some other Bank to move forward for my loan. It is very irresponsible from a Bank that they are not followed up with the customer even after a hard credit inquiry. My score is above 800 and I don’t understand why they are so negligent on my application.

I was currently in the Vero Beach Florida Location, and I was being helped by Krystal who claimed she has worked there for 7 years. I have 4 accounts with midflorida and have had them open for around three or more years. I have never had a missed payment, an overdrawn account, or any issues considering any of the accounts I keep there. I was just treated as if my business means absolutely nothing to your bank. I am going to be traveling into Ensenada Mexico doing missionary work, and since I hold a loan with Mid Florida on my Auto, I was trying to simply and politely get information about the process and receive a basic letter or a copy of the policy, as required by customs, to be able to take that vehicle across the border. Krystal refused to help. She was ugly about it and seemed to find joy in the fact that she was able to refuse me any help what so ever. She offered no advice or options on the matter and simply stuck her bottom lip out at me and shook her head back and forth as if I was crazy to even be asking. She said that she has worked there for seven years and never even heard of any such thing, as she was letting me know she was completely annoyed by my inconveniencing her. She told me that they refused to help me and said that she could not even give me any kind of information regarding what the actual policy is. I asked if she could provide a letter saying simply that Mid Florida had no such policy and she looked at me with a smirk, and once again stuck her bottom lip out at me while shaking her head back and forth with no vocal response. I said that I can't be the first person to have to figure this out as it is required by customs and she just sat there in silence shaking her head back and forth, shrugged her shoulders multiple times at me with a look of complete disdain at me. I asked her one last time if I could at least get a letter or a copy of the policies concerning Mid Floridas stance on this issue and she simply replied,Nope. I asked again one last time, so you are just refusing to help me, even with any information concerning the policy, and she just sat there staring at me with the same bothered look on her face, while shrugging her shoulders at me. I am appalled. I have never been treated in this manner at this institution and I am beyond disappointed with her and the managers unwillingness to provide or help me with any kind of a solution. This is not ok and I am extremely disappointed in the nasty attitude of someone towards myself that is supposed to be serving the people who use their services. I am transfering all of my accounts out of Mid Florida and will find a company who acts as though they care about continuing relationships with their customers.