Wyndham Hotels & ResortsReviews of microtelinn.com

Nothing that we have been told by WorldMark has been true! When we made this purchase, we were told that this was an investment that would continue to increase in value, that the resorts were for the exclusive use of owners, that we would have no issues with booking locations we were interested in visiting, that the maintenance fees would remain low, and that we would be able to easily transfer our points to RCI if there was ever somewhere we wanted to visit outside of where WorldMark had resorts. We have come to learn that these resorts are available to anyone, which has caused us to never be able get a reservation as “exclusive owners”! Once Wyndham took over, the situation went from bad to worse. Now our maintenance fees increase yearly with no end in sight. My mother and I are on the loan together, yet they continually allow her to make purchases without my knowledge or consent. This company is terrible, and I believe that they have continuously taken advantage of my mother due to her age, which is considered elder abuse. Do not trust Wyndham or Worldmark!

We first became owners with WorldMark in 1998 when we were asked to attend a timeshare presentation in Los Angeles. At that time, we were told that we were purchasing an ownership interest in the company that would allow us, and our family, to take great family vacations now and for generations to come. In 2015, we arrived in Las Vegas and were told at check-in that we needed to attend an owners update meeting to learn about the changes to our membership. The staff told us that WorldMark had merged with Wyndham and that we would need to upgrade into their program in order to continue to utilize our points. My husband was not with me, yet they insisted that I could make this purchase alone. However, when I finally agreed and they had me sign the contract electronically, they asked me to sign on my husband’s behalf. How unethical is that? Every time we tried to use our timeshare, we never had enough points to book, so we would be talked into purchasing more points. It was never explained to us what we were spending. When I tried to call and get a payoff amount, we learned that we owed over $40,000! We are paying over $12,000 a year for something that we cannot use with no end in sight. This company is terrible!

ATTENTION POTENTIAL WYNDHAM TIMESHARE BUYERS – IF YOU ARE COERCED INTO BUYING A TIMESHARE, YOU CAN LEGALLY CANCEL YOUR CONTRACT, BUT THEY WON’T TELL YOU ABOUT THAT. Our first experience with Wyndham was when we received a call offering us a discounted trip to Las Vegas if we were to attend one of their sales presentations. This presentation was MUCH longer than the promised 90-minutes; we spent over 3 hours there! Throughout the entire meeting, we were continually told about all the alleged benefits of Wyndham ownership; we could travel when and where we pleased, that this would be a real estate investment that we could rent out to pay for the maintenance fees, and that we could pass this on to our children for them to benefit from in the future. When we asked for the night to sleep on our decision, we were told that we had to decide immediately or that the price would no longer be honored, so we reluctantly purchased. Nothing that we were told has turned out to be true! There is never availability at the places you want to go and there are so many fees just to travel, which is on top of mortgage payments and annual maintenance fees that are constantly on the rise. Plus, we are continually coerced into attending additional sales presentations where we are pressured into upgrades that are supposed to solve our issues. None of this is true! Had we been told at any of these meetings that we had a legal cancellation period, we would have taken advantage, but this was always kept from us. This company is terrible and unethical!

The Worldmark /Wyndham Club is a scam. For a long time, we bought into their stories of “the more points you own the better & more exclusive access you unlock”. We acquired a significant amount of debt this way. It took us some time to realize our access was never better, in fact it stayed the same. Over time the resorts quality & allure deteriorated a significant amount. Stains on carpet, dirty rooms, underwhelming customer service, etc. I don’t know where that $3800 yearly “MAINTENACE FEE” we pay goes to, but it sure does not go into maintaining the resorts!!! We can hardly ever travel anymore due to medical issues. When we could travel, we could never find any availability and were forced to book our vacations 12-13 months in advance. The two things that infuriated me the most was I was told we had a 30-day cancellation period if we changed our mind, but I recently found out that I only had 5 calendar days to cancel this contract and avoid all the unnecessary debt I have accrued. Additionally, they gave us a very high interest rate of 15.9% on our loan and were told we could refinance this loan through our bank. I have never been more embarrassed with the banks I spoke to because they informed me timeshares HAVE NO VALUE! We have been ripped off by Worldmark /Wyndham Club in the worst way as these fees INCREASE yearly & NEVER END!! I DO NOT recommend others to join their club or stay at their resorts for that matter.

I attended a presentation with Wyndham because I was offered free attraction tickets to events in Gatlinburg, TN. When I arrived at their presentation, I was paired with both a senior member of their sales staff and a trainee, both of whom were very pushy. They continuously told me that this was the type of purchase that would allow me to leave a legacy, have financial freedom, and that because I owned a travel business myself, I could rent this out and make a significant profit. I finally gave in because I believed it would benefit my business and was explicitly told MULTIPLE TIMES that this was not a timeshare. I have taken seven different trips within the United States and tried to use this for my hotel stays. There has not been a single time where that has been possible! When I called Wyndham for assistance, I was told that I would have to pay MORE money to book, even though I can see availability online through other travel sites! This company has lied to me from the beginning!

In Aug 2018, we were visiting one of the Wyndham properties in Nashville when we were approached & asked to attend an owner update meeting. We eventually gave in because we were promised that it would be brief. At the presentation, we were pressured and bullied into this purchase for hours! At one point, we were surrounded by members of the Wnydham staff, all of whom were pushing us to decide right away. We really felt that we had no choice! We soon learned that everything that they told us to entice us to make a purchase was untrue! These resorts are not exclusive, the RCI exchange is not 'included,' and the maintenance feed continue to rise every year. In 2020 I called Wyndham to take my ex-husband off the contrace. This should have been a simple, clerical transaction, yet they tricked me into an additional contrace that had over $25000 in debt! When I noticed the amount deducted from my charge card I was shocked! No matter how many times I have called they will not help me. They just keep telling me that my only option is to pay off the debt faster. What kind of company is this?

In 2007, we received a call from Wyndham offering us a gift card for attending a meeting at their office in Colorado Springs. While we were told over the phone that this would only take an hour of our time, we were forced to stay in that room for over 5 hours! During this meeting, we were led to believe that this was an investment that we would be making in our family’s future that would allow us to have an asset to pass on to our children, that we could rent if we were unable to travel due to our military commitments, or that could be sold at a profit if we were ever wanting to no longer be owners. When we returned home, we were excited about the idea of being able to travel as a family and utilize this purchase. We quickly learned that this was not as simple as we had been led to believe. The reservation system is not user friendly, the number of points that we were sold are useless to actually book anything, and any timeframe that we would want to use is never available! In the nearly 15 years that we have been “owners”, we have only been able to use this twice. Both times we were subjected to “owner meetings” where we were put through this same sales presentation. When we expressed our frustration with our experience, we were told that we need to purchase more points to alleviate the problems. This is not the case at all! Now we just owe more and more money on something that is impossible to use. This company is the worst!

My wife and I were visiting San Antonio, TX when we were approached by a Wyndham representative and asked if we wanted to attend a sales presentation about vacation opportunities. The gifts offered were very enticing, so we accepted. When we arrived at the resort, there was a presentation followed by a tour of the property. We were then seated with a saleswoman who started pressuring us into purchasing this package that was quite expensive. I told her that her offer, even at half the price, was more than we were going to spend and that we would like to leave. Instead of allowing us to do so, they told us that we needed to speak to yet another person about our “free gifts” which was really just ANOTHER pitch about some “special weekend pricing”. After 5 hours, I finally gave in and agreed, especially because I believed that this was an asset that would retain its value and that the resorts were exclusive. None of this was true! You can book rooms at these resorts all over the internet! Do not fall for their games!