Wyndham Hotels & ResortsReviews of microtelinn.com

Horrible, sells their rooms to airbnb instead of giving it to their loyal customers.

I have been insanely frustrated with Worldmark by Wyndham! I have been an owner for 8 years and all I have to show for it is wasted money and thousands of dollars of debt. Being roped into my latest upgrade in 2019 was the final straw. My biggest issue is the fact that I can NEVER get a reservation for when and where I want. When I expressed this in 2015, I was assured that an upgrade would solve my problems. Well, it didn’t. Years went by and I had the same problem over and over again. In 2019, I was finally able to book a trip to Branson and was invited to another meeting. Again, I voiced my displeasure and was given the same answer as 4 years prior. An upgrade will solve everything. They brought out even more information about the upgraded “property” being a “legitimate real estate investment” with the opportunity to rent it out for additional income. All lies! Because I did not know that at the time, I agreed to the upgrade. Did it fix anything? NO. Am I still wasting money for nothing in return? Yes. In fact, the full amount of the loan was never disclosed so I found out later that by the time I pay off this newest contract, I’ll be $47K in the hole! All of this to be members of an “exclusive” club. Here is a helpful hint, do not buy a timeshare. Go online and book the same rooms as a non- owner but stay away from those presentations!!

Wyndham timeshare and Shell Vacation Club do not care about senior citizens, they don't care about health issues, they don't care about people, they only care about profit. My wife and I purchased a timeshare in 2006 and we have never used it ONCE, even though we paid the mortgage loan balance in full at the time of purchase. We have paid them close to $20K and now due to health issues and disability and age we can no longer travel. We asked Wyndham (they now own our timeshare since Shell went bankrupt) if they had a program that would allow us to exit the contract, and they told us it was not possible and that we have to try and sell the timeshare. They sent us to their authorized re-seller who then told us that our timeshare unit had a negative value and it was not possible to sell. We continue to get bills for maintenance fees and club fees for something we have never used and have asked for Wyndham and Shell to work with us so that we can exit the contract but they refuse. We signed the contract and have paid the money to them for 15 years and we were able to use some of the points from this timeshare to help with vacations in the past in conjunction with other programs but now my wife is in a wheelchair, and the last two times I travelled I ended up in the emergency room due to asthma issues. How can a publicly traded company that is worth hundreds of millions of dollars care so little about their clients??? Haven't you already made enough money off of us? Don't you have a heart and a soul for aging owners facing health issues? Don't you have a hardship program? We never knew this was a LIFETIME contract that we signed, we were told it was an investment and we could get out by selling but now we know it has negative value and that was a lie. Do the right thing and let us out of this contract now, there is no reason that we should pay you all of these fees for the rest of our lives when we will never be able to use the unit.

Wyndham is full of scam artists. Don’t fall for their lies. I have been completely disappointed by Wyndham, their product, and staff. We were lied to from day 1 in our presentation. The sales reps were pushy and gave us false information to trick us in to buying a timeshare. When we said we wanted to vacation near Universal Studios, our salesman said we’d be able to get discounted park tickets as owners, but that never happened. My husband and I REPEATEDLY told them we could not afford to purchase the timeshare but that did not stop them! All they did was offer smaller packages with lower prices no matter how many times we said that my husband was not currently employed. They offered a $20,000 contract and lied saying we could refinance the loan. I told them we still could not afford a down payment, so they opened a credit card in my husband’s name! No matter how many times I asked if there were cancellation option, I got the same answer, we could cancel any time. Again, not true! When we finally caved, we were rushed through the contract and just shown where to sign.

Wyndham is a terrible company to do business with and has been such a headache! I should have known from day 1 that there would be issues. The first lie was how long our presentation would be. The rep that roped us in knew my wife and I were on an anniversary trip and promised they only needed 30 minutes of our time in exchange for a $100 gift card. That 30 minutes turned in to 5 HOURS! Five hours of multiple sales reps and managers hurling numbers at us and offering freebies, never taking NO for an answer. We asked for time to discuss these offers in private but were never left alone. We have attended multiple “update” meetings since then, all of them were attempts to upgrade us. Every time we expressed the issues we were having with booking or fees, the answer was always to upgrade, as if it solves all problems. Each time, they also lied about the timeshare being property and earning equity. Also, our children could take on the timeshare when we pass but it was not disclosed that they’d be responsible for paying thousands of dollars a year for it. Everything we were told was a lie! If you are considering becoming an owner, please take this as a warning and RUN.

This past June, we were staying at the Stratosphere in Las Vegas when we were approached by members of their hotel staff and asked to attend a 90-minute presentation.  We were offered free gambling chips in exchange.   This seemed like a great value for our time – Boy, were we wrong!!  This ended up taking more than half of our day!!  The Worldmark sales staff told us that this would add value to our family and the way that we vacation, showing us all sorts of videos and photos of the exotic places that we could visit.  Over the course of those 4 hours, we were told that we would be purchasing a piece of real estate that we could rent out to friends and family to make rental income, that if we wanted to no longer be owners, we could call AT ANY TIME and would be released from this contract, and that there would be no additional fees other than the monthly “mortgage” payment that we agreed upon.   When we asked about the maintenance fees mentioned, we were told that these were infrequent costs that we would MAYBE pay every 5 years.  NOTHING they told us was true!  We are now responsible for a MONTHLY maintenance fee, this cannot be rented out, and when we have tried to “call the number” to give back our ownership, we were told that program did not exist!!  What kind of company does this to people!!  We want out of this nightmare so that we can build the family that we have always imagined, yet Worldmark is stealing that from is as well.

Wyndham hotels are the worst especially in South Carolina. They steal deposits. Dont ever give them a cash deposit. Their so called manager on duty out right stole my $100 cash deposit. Just because she could., I did not cause any damages at all. They have Horrible grounds keeping, maintenance, and upkeep of the property. Terrible staff. They're desperate to find any reason to take your deposit, esp. since there struggling so much just to stay open. Never choose Wyndham hotels. If you do you'll regret it. I want my $100 back

I have been an owner with Wyndham since 2018 and it’s been nothing short of a nightmare. I should have gone with my initial gut instinct with these people, but instead was lured in by their offers.  I was lied to repeatedly during the sales meeting, being told things like; we can sell the property back if we change our minds, the timeshare could be written off on taxes, and this “property” is a real estate investment. The list goes on and on. They will always tell you your points are never enough in order to make a sale. They don’t take no for an answer, and pressure you to upgrading no matter what your financial situation might be at that point. Many times we asked for help with lowering our monthly bill, but never received any beneficial solution. When we declined offers, new people would come over to tell us we were making the wrong decision. We were sometimes bombarded by 3-4 employees at once. Then, even after agreeing to make a purchase, we were constantly hounded to come to an update meeting, which were only designed to be sales meetings to sell more points. The answer to any problem is always “more points”.  My biggest fear is that my child will inherit this and will be burdened with it for the rest of his life. This has been an eye opener, and has made me realize how much of a waste of money this has caused me. Please don’t fall for it, it will cause more problems than it solves.