Wyndham Hotels & ResortsReviews of microtelinn.com

We have been timeshare owners for over 25 years, however, Wyndham taking over the property we owned has been a nightmare! Since they have taken over, all we have seen is sky-rocketing maintenance fees. To make matters worse, they have changed the seasonality of our week, which has made it less valuable than it was in the past. We have reached out to them many times, but they never respond. It appears they are inflating the maintenance fees to force legacy owners to upgrade with them. Be very careful – we didn’t choose to do business with Wyndham, but we are still hurt by their bad business practices!

When we first visited a Wyndham property, we were offered free tickets to an event in exchange for attending one of their sales presentations. We were kept in that meeting for more than six hours! We left thinking that what we purchased was a great investment in our future and that we could refinance this to get a better interest rate. This is not an investment! When we attempted to refinance, we were told by the bank that this was untrue as it had no real value. Please be very careful in your dealings with this company! We wish we had been more careful and had insisted on time to review all of the documents that we were rushed into signing.

We originally visited a Wyndham property on a free stay in exchange for attending a presentation. This presentation went on for several hours until we finally said yes to an offer because we felt that this would help us travel more and that it was within our budget. This was nowhere near the truth! Every time we have tried to use this, we have been unsuccessful. We also learned that not only were we paying more per month than we had originally been told, but they also signed us up for a credit card without our knowledge to charge part of the cost. Be very careful about accepting any free vacations from this company!

I have only had terrible experiences in every one of my interactions with Wyndham and their employees. Since the beginning, I have experienced issues with trying to use my membership to book vacation stays. When I mentioned this to your representatives, they told me that I simply did not have the right type of membership and were very quick to help me correct this, with an additional cost, of course. However, this did not help anything, now I just have a larger bill and still cannot use what I was sold. I am tired of trying to use this and want to be let out of this obligation. My attempts to resolve this with your company directly have remained ignored. Do not believe them!

We were first introduced to Wyndham when we were offered gifts to attend a presentation. Once there, we were in a packed room with no ventilation for over 5 hours. We were not interested in the rep’s talking points about supposedly affordable travel opportunities, but they just kept making different offers. It was then that they tricked us into taking out a loan for the purchase, reassuring us that our bank could refinance it to pay at a lower interest rate. Upon our return home, we found this wasn’t true. Plus, the “rewards program” they signed us up for was actually a credit card. We would never have agreed had we known they’d do that, or that they would constantly harass us by phone to buy more points. Don’t make a purchase with Wyndham that you’ll surely regret!

While on a visit to a winery, my friend and I were approached by someone offering vouchers for complimentary wine tastings for going on a “short” presentation. If only I had known this would have taken hours from my life, I would have avoided going, and would have never signed the contract I was tricked into by conniving salesmen misrepresenting the availability and savings this membership was supposed to provide. I cannot book anything in the time period I wish to travel, the points hardly cover my hotel costs, and even the gift card I was promised took months to arrive. After losing my job, Shell did not help and instead told me to find a buyer if I wanted out of my contract, knowing this would prove impossible. I have since written multiple times to representatives at Shell to get things straightened out, but I have yet to year a response. Avoid these scammers!

0 STARS. 0 STARS. 0 STARS!!!!!!!!! While I was staying here a housekeeper stole my debit card and $50.00. She stole while I was in the room so there is NO telling how many people she stole from. I told the Manager and he said that she was a temp and we could file a report and that he was sending someone to my room. So someone comes to my room and all she says is “that’s crazy. I’m sorry that happened. That makes sense why she frantically left early saying she COVID-19, must’ve been her guilt eating her up. I say “yeah okay so how do I file a report?” And she says I’m going to talk to the manager and leaves. I wait a hour and go downstairs to see what’s going on and EVERYONES GONE. I was told there are no managers that work until 10am the next day but I had to check out before then to head back to Jacksonville. No report filed no money given back to me NOTHING. I honestly feel as if no one cared because when I went to the front desk asking for any manager and told them why the receptionist just laughed and said well just wait around until someone comes in. “Someone who use to be the housekeeping manager comes in at 11pm tonight (August 11,2020) so I literally stayed up waiting I go down at midnight and she “never came in”. I called customer care and they said they are giving the hotel a week to handle it Nd then to contact them again. And it has been a week and NOTHING.2 of laquinta’s core values are integrity and accountability and honestly ITS A JOKE. They held no one accountable and honestly did NOT care. They just kept mentioning that she was through one of their staffing agencies but it does not matter if she is a temp, hemp, or a f***ing CAT. SHE STOLE FROM ME AND THEY DID NOT CARE NOR DID THEY DO ANYTHING. I tried filling a report but it said I had to go into a station in Atlanta or call zone 3 (which I have no idea what that is) but I was headed back home and I live 6 hrs away from ATL..so now I have to try to figure that situation out. I told my family and All of my dads military friends that if they want their stuff stolen to stay at this location because it’s just the place. As the manager why on earth would you be more worried about checking in guest then helping a current guest who had their stuff stolen????? Why even act like you care or will fill out a report if you’re not going to do ANYTHING? Melinda or whatever your name was you were useless. If I wanted to here “daaaang I’m so sorry that happened” I would have posted It ON FACEBOOK. 0 STARS!!!

Avoid at all coast. The horrible experience with unprofessional and incompetent customer service, though I am Wyndham gold member. I had to travel a lot because of work. There are issues and problems every time I have stayed with Wyndham. Moreover, the unprofessional customer service have not solved any issues/problems only blaming Wyndham 3rd party vendors. To make it even worse the customer service in the end will redirect you to their Wyndham vacations/time share offers, which one should avoid at all cost. Conclusion: will never stay again with any of hotels of this chain.