Deborah W.
I purchased a unit for my rental…
I purchased a unit for my rental property...paid every note on time & was able to pay off little ahead of schedule. Never was I told to make last payment with a live person?? So like always I paid online. Made last payment in March 2021. Get a call in May payments have been missed?? Uh NO!! LaToya sees at that point paid off in March...but some genius never closed account. Forward to June 21'..call never received my paid off papers?? Call again..am told account just closed yesterday 6/10/21. PLEASE BE AWARE!! You have to stay on top of this company & employees....right hand does not know what left hands does!!!
Response from MicrofJun 16, 2021
Ms. Wood, thank you for your feedback. We researched your concerns and determined the root cause of the issue was our Representative’s failure to review your account notations before contacting you. We have completed refresher training with our team members and apologize for the unsatisfactory customer service experience you had with us. If you would like to further discuss your account, please give us a call at 855-642-7631.




