The Microbrand StoreReviews of microbrand.store

Response from The Microbrand StoreAug 11, 2023

Hi Steven, We've not misrepresented any facts, and haven't give you a misleading response as you've stated. All the information we provided while trying to assist you in the response you're replying to was entirely factual and accurate, and we always endeavor to be up-front, informative and candid with all of our customers, so we're not sure why you would state this. We also did not try and make it sound like the watch arrived in a few days. In fact we instead explicitly stated exactly how long things took. Please see our earlier response: https://drive.google.com/file/d/1mSD4MQpkVN6C4-SQ2L2RR6oODHOHOwxC/view?usp=sharing Our understanding of the situation is as follows: 1. Prior to your ordering your watch, we clearly informed you in emphasized text right next to the checkout button you used that this would be an international shipment. We also state exactly where we ship from in a number of easy to find places on our web site such as on our Frequently Asked Questions page: https://microbrand.store/pages/faq. We're sorry if you didn't pay any attention to the information that we provided to you, and can empathize with that, but at the same time, we've taken pains to inform you and make it clear to everyone ordering a watch that the shipping is international, in an effort to be as up-front as possible. 2. You chose the free international shipping option rather than paying a subsidized price for our expedited shipping via a courier service such as UPS. Assuming there are no delays, the door to door times to your locale for our free shipping option are typically between 4 to 7 days, and once shipped, your package first arrived at your address 5 days later. We don't think this is in any way slow shipping, so will respectfully have to disagree with you here. 3. Your order was received by our office on a Friday, and as previously mentioned, we ship either the same business day or next business day. Unfortunately, since the order wasn't for expedited shipping, and because we have to test every watch we ship right before shipping, including full functional tests and running on a timegrapher, your order went out the next business day which was Monday. (Sunday night your time.) If you'd have opted for expedited shipping, first you'd have been bumped to the front of the queue and secondly we could've also shipped on a Saturday since UPS pick-ups can occur then, so your watch would've gone out on the Friday or Saturday at the latest. With the option you picked, shipments are not accepted by our free shipping service during the weekend. Given that we spend some time testing each watch, (a huge plus for our customers since almost all stores, including Amazon, do not typically do this,) and we're a small family-run business, and not say a business like Amazon with 24 hour warehouse staff, the turn-around here was, we feel, very good, with it being the next business day. This being said, you could've shaved a couple of days potentially off of the total time from ordering to receipt if you had opted for the faster shipping option. We're of course mortified that you are disapointed with your experience as do we strive very hard for quick turnarounds and a quality service, both of which we feel we've provided to you here. We don't want to be drawn into a back and forth argument or cause any further upset, so will make this our final response on this matter, as we do sincerely hope that, now you have your timepiece, that you enjoy wearing it. Best Wishes, The Microbrand Store Team.