The Microbrand Store™ offers a carefully curated list of high quality microbrand watches for the discerning collector, with discount pricing for some truly great savings. Many of our microbrand watches are limited editions, and are only available in small quantities, featuring high quality components such as Swiss mechanical movements and sapphire glass. Looking for a meteorite dial or a watch from a hot micro-brand that you missed on Kickstarter? You've come to the right place!We offer free shipping on all watch orders. As an authorized dealer for all of the microbrand watches we carry, you get both the manufacturer's warranty (when available) just as if you bought the watch from them, plus in addition, our own supplemental warranty coverage.
The Microbrand Store (microbrand.store) has 291 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
microbrand.store
Website
microbrand.store
Category
Jewelry & Watches
Location
Seattle, Washington
Listed on Five Star Index
2026
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The company replied to 14% of reviews.
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Most recent review: September 2025.
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My third purchase and will be my last. I bought a Minor Blue Dial (last one) and was shocked to find that the after opening the package and opening the black watch box, there was NO watch. I contacted the company and they laid blame on the the receiving end (my place of work that signed for the package - ridiculous as my staff stores it securely into my office upon receipt; or US Postal and told me to contact my local law enforcement as the watch had to have disappeared after it left they shipped it. Suffice it to say, I have paid $600+ for a watch box and not eligible for a refund. Don’t ever do business with this company
(Update in response to Microbrand Store's Response)
The other two watches were $390 each (Relio Solstice) and not 1/2 the price of the Minor Watch I purchased contrary to your claim ($619). And I'm not a blogger/youtuber so why would I be doing an unboxing video?! Photos showing the empty box not good enough?
And I have purchased a Minor Watch before directly from their website (a different dial color). I really wanted the blue dial after my initial purchase. I would have purchased the blue one directly from them but they were out so that's why I purchased from you as you had the only one left.
All of my purchases from your company have been sent directly to my workplace and have been stored securely in my office after receipt. And yes, you mention that it is a clinic. Our mail staff knows not to open packages, envelopes, etc esp given that the vast majority of our mail consists of HIPAA-sentitive materials (read: patient records). There was no evidence of tampering.
I will eventually address this with my local US Postal Service but a missing wrist watch has to take a back seat to the rest of my life (you know... work, family?)
And the gaslighting is not appreciated one bit. Not one single bit! And of course I wanted a refund... I got an empty box with no watch! DUH!!!
Response from The Microbrand StoreJun 16, 2024
We know as a fact that this watch was shipped to the customer since it was assembled, tested and packaged personally by the store owner and handed off by him to the EMS staff at the shipping center, and he remembers this clearly for various reasons, (such as having to fit the spring bars into the straps was tight work, it was the very last watch we had of this model, and it was also difficult to fit it to the cushion in the presentation box, and he wanted to take care of this repeat customer.)
The package weight we recorded shows that the watch was in the package, and the weight was independently confirmed by EMS staff after hand-over and shows on the official shipping label. Once assembled, we also have nowhere to store this watch since we only store this brand in kit form. (Watch head stored in special slots in the brand's padded box separately to the other parts so as to be kept in an air conditioned room.) Watches are tested, assembled and packaged on a single desk that is kept clear of any clutter, so there was no possibility of it being mislaid, and what with a precise member of the watch being packaged and in particular the weights matching and also being independently verified by EMS, we know that this watch was shipped to the customer.
The first two watches our customer ordered were very affordable, our cheapest offerings. It may be worth noting that this third watch was a limited edition Swiss Made watch and cost over double the price of the other two, so would be a more lucrative or tempting target for fraud or theft. The customer had the watch delivered to his workplace, a clinic or hospital, which this time was signed for by someone drawing straightish lines instead of a signature, printed name and address rather than giving his/her proper name details as we see with other deliveries. The customer then opened the package and contacted us claiming there was no watch and demanding a refund roughly 36 hours after the package was received.
Unfortunately the customer was not able to provide any proof that the watch was not in the package when he opened the package. For example, he stated that he didn't video record the unboxing. Since we know that the watch was shipped, and it was signed for indicating that the package was received in visibly good condition, we have recommended that the customer contact the person who signed for the package, contact anyone who may've handled it during the day and a half since it was received, contact the police, and also contact his local postmaster and the US postal inspections office, who investigate package theft and fraud. We've offered to assist with this. However, as best we can tell from the customer's responses to date, he has declined to do any of this and has instead just demanded a refund off of us.
Sadly it's a not uncommon scam for a customers to receive expensive goods then claim they never got them to try and get a refund, so retailers have to be aware of that possibility. In these situations, we do make sure of everything we can on our end, so we know that the correct item was indeed shipped, and that the package was tracked with the correct weight and delivered in good condition and signed for. Our packages are always shipped fully insured for the paid value, and with tracking and a delivery signature required. If we or the delivery service were at fault here then of course we'd issue a refund right away. For this particular situation, we believe that the watch was delivered and signed for, and recommend that the customer investigates what happened after the delivery occurred.
AQ
Abaddon Q.
Excellent watch
Excellent watch, excellent price, excellent shipping time. Top Marks!
MR
Martin R.
Henry Archer
Love the Henry Archer watch I picked up through you, and the service was awesome, answered questions I had about shipping times to Australia and other things, and then bettered the shipping time in practice. All round brilliant effort.
Would definitely recommend and use again.
ST
Steve
Amazing beautiful watch. Can't take it off
Fast shipping despite coming from Japan. The watch was packaged perfectly and is amazing quality. Wouldn't hesitate to purchase again
MU
Murphy
Good service and communication
Good service and communication
JK
Jason K.
Love this watch
Great experience
Response from The Microbrand StoreApr 21, 2024
Hi Jason,
We're glad you love the watch! It always makes our day to hear that, thank you!
JB
James B.
Everything concerning the Microbrand…
Everything concerning the Microbrand Store was great. It would be nice to have an option for a courier as opposed to regular mail. The country where I'm currently working (not in EE) has an atrocious national postal service (high rates of non-delivery, loss, and mail theft). I would have paid more for courier delivery just to bypass the national mail service, it would have arrived quicker, and probably would have cost about the same considering the "administration fee" they charged me on top of the import duties (which was about 40% of the price of import duties).
Edit after reply from the Microbrand Store:
Thank you for the information. It's good to know that UPS is an option (at least potentially). I'll definitely be ordering from the Microbrand Store again in the future (though I'll probably wait until I'm based in a country with a more reliable mail service).
Response from The Microbrand StoreApr 21, 2024
Hi James,
Thank you for your order and kind words!
We do also offer UPS as an option for your country, but unfortunately that was not available for the watch you ordered, which is one of the lowest priced watches we offer and one of the heaviest including the boxing/packaging that it comes with. This is because we have to subsidize the UPS costs to make them reasonable since they are quite expensive for your location, and we can't do this on that on watches under a certain price and over a certain weight since we'd be selling at a loss.
If you consider using our store in future, you may find UPS is available, depending on what you're ordering, but if not, please feel free to contact us in customer chat and we can look into getting you a quote on UPS shipping if you strongly prefer that.
Best Wishes,
The Microbrand Store Team.
