The Microbrand StoreReviews of microbrand.store

Response from The Microbrand StoreAug 15, 2019

Thank you for your kind words. FYI we do inspect and test every watch before shipping, and when we noticed the cosmetic issue we indicated to you, we'd normally just send you a different watch (same model.) Unfortunately this was the last one remaining, which is why we offered you a choice of a full refund (as would be expected) or a discount after sending you some pictures, so you could decide what would work best for you. Our apologies for any inconvenience. We see that you received your new timepiece a few days ago and very much hope that you're enjoying it. Please wear it in good health.

Response from The Microbrand StoreJul 25, 2019

Thank you for your purchase! We're very glad you find the watch beautiful, and wanted to respectfully address your two points: 1. Leather watch straps: As background information, the straps we provided cost us more than 4x the price we normally pay for leather straps and are very good quality premium Italian leather straps. The store owner has used a pair of the exact same red ones for over a year, including active outdoors wear in tropical climates and all kinds of weather and has not had an issue with the red dye coming off on the wrist or any discoloration, and neither have we had any reports of that from anyone else. It's very unfortunate when you used a leather softener that you had some discoloration but that is normal with some dyes and stains when using particular chemicals and you have to be careful what chemicals are used when working with colored leather straps. If you like, we'd be happy to arrange to send you an identical replacement pair of straps if you cover the postage. You can contact us here if you'd like us to arrange this for you: https://microbrand.store/pages/contact-us 2. Clearing customs: We sent the watch to your Malaysian address via an express airmail service with free shipping, and it arrived in Malaysia within 3 days. No matter which courier service you use, if customs chooses to inspect or delay inspecting a package, there is not much the courier service can do until that's resolved and we've sometimes seen delays through other services too such as DHL, which you mention, for when that occurs. You also didn't need to collect the watch as we've paid for delivery to your door, but it's possible customs wanted you to pay an import duty first before releasing the watch to be shipped to you. (Normally in most countries you can pay online with a credit card once you receive a note from customs to make payment.) We do the best we can to ease the process and have very meticulously provided a full set of paperwork with the package for customs, including the customs declaration (including correct H.S. codes, descriptions, values, weights, etc.) and provided three copies of the commercial invoice, two attached externally, and one internally, as well as a safety declaration. This usually minimizes or removes delays at customs offices. At any rate, we're very sorry you were inconvenienced, and are glad that you now have your timepiece. Please wear your watch in good health. We are grateful you considered using The Microbrand Store for your purchase.

Response from The Microbrand StoreJul 18, 2019

Hi John, We checked the tracking history of this package on the USPS site at usps.com, and your watch was out for delivery to your address on the 8th July, which was only 4 days after we shipped to you. (Please also note that we also managed to send this watch out to you on the 4th July!) Per the USPS history, at 12:01pm on the 8th a notice was left for you at your address as no-one was around to sign for the package. At any time during the next 9 days, you could've contacted the post office to reschedule delivery or just turn up with the notice to pick up the watch, or pinged us and we'd have looked the package up for you to help out. We're very glad you finally have your new timepiece now and hope that you're enjoying it, but also hope you'll consider revising your review considering we shipped immediately (on the 4th!) and that the package was at your door within four days. Unfortunately no-one was there to take it.