The Microbrand StoreReviews of microbrand.store

Response from The Microbrand StoreMay 1, 2020

Hi. You placed the order on the 15th and, taking into account the different time zone, we did inspect, test, package and ship your order to you via an express airmail service, so it was on the way to you the very same day! From following the tracking, we see it was delayed at an airport while en route to you, which is now becoming more common due to COVID-19 restrictions and far fewer flights. Over the last few days updates have shown it arriving at your regional hub, entering and clearing customs, so it should be with you shortly we hope. When it arrives, we hope that you will enjoy it and wear it in good health. Given that we shipped incredibly quickly to you, and we are not to blame for these worldwide COVID19 shipping delays which are affecting everyone these days, we hope that you will reconsider your 3 star rating since we feel that doesn't reflect on our service fairly, and is more a reflection of the worldwide impact of the COVID-19 pandemic. Many thanks in advance for your kind consideration.

Response from The Microbrand StoreApr 28, 2020

Hi Patrick, Your back-ordered watch was shipped to you ahead of the original estimate shown in the product listing where you placed your order, so it was shipped earlier than expected. When you kindly asked about that via our web site, our staff responded quickly, within a few hours, to let you know the status. We also emailed a tracking link at the time of shipping so you can follow the progress of your delivery, as we do with all of our orders. We're not sure what you mean by "mailing code did not work", since you've never contacted us about that or to let us know you have not received the watch. However, the tracking link we emailed to you from the store does work, and we've used that to check on the progress of the delivery for you just now, after reading your comment here. The tracking is showing that your package is delayed on route. Before COVID-19, our packages would typically be delivered within 4 business days to most addresses worldwide. However, delays are now more and more common during shipping and unfortunately there is nothing we can do about that. The number of flights have been reduced by over 80%, staffing is an issue with some regional centers closed or staff out, and the quantity of packages shipped via express airmail services has drastically increased due to folks social distancing and staying at home as much as possible, and needing supplies that are hard to find. Given that we shipped ahead of schedule, responded to you in a timely manner when you contacted us via our web site, you've not tried contacting us to inquire further since, and that your shipment is delayed en route through no fault of ours, and is delayed as a result of this emergency situation in common with a great many other shipments, we hope that you would consider this one star review which we feel under the circumstances, is rather unfair. We hope that your watch arrives soon. Please stay safe and wear it in good health. Best Wishes, The Microbrand Store Team.

Response from The Microbrand StoreApr 11, 2020

Hi Tom, We're very glad you like your new timepiece, and appreciate your kind review! All of our watches are both inspected and tested right before shipping. (Something we've not seen at any other watch store.) We pulled our logs for Kalahari serial # 150, which we think is the timepiece you're alluding to. On our timegrapher, this was running at an average accuracy of +9 seconds per day immediately before packaging and shipping. Mileage will vary as speeds will vary depending on the position of the movement, (dial up, crown up, crown down, etc.) and power reserve, among other factors. Although it is not very common for microbrands, a number of our watches are regulated, and we call that out specifically in the product descriptions. If you purchase another watch from us in future and would like it regulated, please let us know in advance and we'd be glad to discuss options. We could refer you to a service center close to you or can send off a purchased watch to our own watchmaker. Please wear your watch in good health. Best Wishes, The Microbrand Store Team.