Sean M.
Order never arrived
**Order never arrived, no resolution, and an incorrect customer service number** I paid $81.58 for an order that was expected to arrive between October 7 and 9. As of October 16, it still has not been delivered. The carrier, GOFO, told me the package was lost and that they had notified the seller. Despite explaining this to the company, I received stock responses rather than a meaningful resolution or reliable tracking information. To make matters worse, the customer service phone number listed on their website connects to a medical facility, not their company. This made it even harder to contact anyone who could resolve the issue. I agreed to wait until October 16 and gave the company a final deadline of 5:00 p.m. Pacific Time to provide either proof that a replacement had actually been shipped with a reputable carrier or confirmation that my full refund had been processed. That deadline has now passed without either resolution. I am now proceeding with a dispute through my card issuer and a complaint to the Better Business Bureau. Packages can go missing, but the way a company handles the problem matters. Repeatedly chasing an undelivered order, receiving unhelpful responses, and finding that the advertised customer service number belongs to an unrelated medical facility has been extremely frustrating. Based on my experience, I would not order from this company again.