MichelinepittReviews of michelinepitt.com

Got hugely disappointed. I wanted to buy the famous cigarette pants and was asking for the right size. I live very far away from America and wanted to avoid having to send articles back. Not sure about what size to choose I contacted the costumer service and gave them my exact measurements. They told me which size to choose and I made a purchase. I waited very long for my articles to arrive. About 2 months! I already made purchases far away from Ireland or Russia and waited maximum 2 weeks! Then after waiting for so long the pants arrived- they didn’t fit. They were way too small and very tight. I couldn’t keep them. So once again I made contact with the costumer service and told them my size is wrong and I can only send the pants back because they’re so small. The reaction was weird. I could read between the lines that they’re not happy with my request and reacted somehow as they were mad at me when I was the one who got disappointed with the additional waiting time of two months! I had to ask by myself how to send the articles back because they did not send me informations about the costumes duty which can be huge when you life where I do and what to be aware of when I send the pants back. I had to read about the costumes and costs and had to contact the costumer service again asking if it’s okay and right for them to send my articles back with the shipping costs I found because I got the information they had to pay the costumes when receiving the package. I got a one-line-respond which basically told me to not bother them again and to simply send the articles back. No name, no regards, no thanks, nothing. And most importantly no information about who has to pay the costumes at the end! To make a long story short: I was the one who had to pay the shipping cost of 42,46 dollars and additional 56,68 dollars costumes at the end. They withheld 58,68 dollars from the repayment amount and not paid it back. I lost a huge amount of money although it wasn’t my fault at all! I was asking for the right size got the false size. Why do I get 58,62 dollars less back? I lost about 101,14 dollars in total!!! What’s wrong with the costumer service??? I was asking several times to avoid this had to learn the hard way. First I was a fan of Micheline Pitt’s clothing and found the idea great. I wanted to support a small manufacturing company offering beautiful clothes with an attitude. But apparently I was very wrong.. not to mention I will never purchase again.. Not to forget: I also purchased Earrings and got also no money back for them! As though I never purchased them.

So I have bought many, many dresses from Vixen by Micheline Pitt but after my last experience, I will not be buying from this company ever again! I pre-ordered the Widow Spiderweb dress which was expected to be released in November. November comes and goes with no notification. I contact the company and get a reply that it is expected within a few weeks. Those weeks go by and I cause again and eventually get a tracking number, which shows that it took them another week to actually hand the package to USPS. When the dress arrives the bust measurement is 2” tighter than the smallest measurement stated on the size chart and 4” smaller than the bigger measurement. They have a Facebook group so I ask there for advice for what others have done to improve the fit (people have previously suggested solutions like removing zips on stretchy dresses etc previously which I found useful). My post gets shut down by them despite being polite because they say it’s a customer service issue, I merely asked for fit advice... Micheline herself then sends me photos of another dress saying mine is faulty, but it measures the exact same!!! So sure they can send me a new dress but how does that solve the problem that the bust is 2” smaller than stated on the size chart?? They are incredibly rude and frustrating to deal with. They have clearly manufactured the dress wrong and merely need to update their size chart to reflect the actual measurements of this line. Emails go back and forth where they just refuse to acknowledge this. Basically they don’t communicate delays to their customers, items don’t match the size chart and they shut down polite enquiries on their social media. Doesn’t sound like the sort of company you want to use huh? Btw if anyone has the widow spiderweb dress and finds the bust tight, removing parts of the lining over the bust helps alleviate the problem for the smaller of the bust measurements given. Basically lining it in the same very non-giving outer fabric was a stupid design decision and has caused the issue. I hope this may help someone else disappointed in their dress as I was. However as my friend commented, why should you have to wreck the dress to get it to fit as its supposed to?