MICASReviews of micas.us

Response from MICASApr 30, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. Regarding to our return policy, we offer a prepaid return shipping label service to simplify the return process for US customers. Once get the return parcel and check the return package, we will refund the customer accordingly. Feel free to take a look at the return policy: https://shopmicas.com/pages/return-policy Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!

Response from MICASApr 29, 2026

Dear valued customer, we're so sorry that your purchase was not up to your expectations and we will improve our service overall! According to our return policy, once we get the return tracking number and check the return package, we will refund the customer accordingly. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!

Response from MICASApr 13, 2026

Dear valued customer, we sincerely apologize for the trouble caused to you. In some cases, when an order amount is relatively high or when our system detects a potential fraud risk, we may request additional verification to confirm that the order was placed by the cardholder. This step is purely for security purposes and to protect customers from unauthorized transactions. We understand your concern and appreciate your cooperation. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!