Jamella M.
They Took My Money & Now They’re Quiet
I have ordered clothes from this money in the past so I felt comfortable to purchase from them again. I placed an order with them on July 8th and they were paid in full the next day (bank cleared the funds). Normally, they would send an email within 48 hours to confirm my order was fulfilled and is ready to ship. However, I did not receive a response nor notification from Micas. I reached out to them on July 14th by email (very useless) to check the status on my order as my account showed it was “unfulfilled “ although they received full payment. The next day, I get an email claiming one of my items was out of stock and I had 3 options to choose from: 1. wait until the item is back in stock and ship the remaining items; 2. replace item with a new one with a discount; or 3. request a full refund for entire order. I chose option #2 but when I did that, they send me a follow up email with an invoice of $20 dollars to pay. Now I’m pissed off however I want my clothes so I paid the $20 on July 16th. Now it’s July 21st and I still haven’t gotten a response that my order is fulfilled and will be shipped! This is absolutely unacceptable and they have displayed poor customer communication support! I am now ready to file a complaint with BBB and dispute the charges with my bank for full refund. This will be the last time I order from them!
Response from MICASJul 22, 2026
Dear valued customer, we sincerely apologize for the trouble caused to you and we completely understand how frustrated and disappointed you must be feeling right now. Certain items went out of stock due to high demand during the peak sales season, and we are doing our best to restock them as soon as possible. We just took a look and our support team has been following up on this matter and has reached out to you via email. Could you please double-check your inbox for the latest update? We really want to handle this issue for you. Do not worry, our dedicated customer care team is always here to help!