MiamaraReviews of miamara.com

My order was received a month after ordering, well past the date needed. Customer service would not work with a one day window on the 14 day return. The quality of the product was average at best. I definitely would avoid this retailer.

Good morning, I bought a dress for a wedding, however what I thought I was buying and what I received was completely different. The quality was so bad I requested a return. They offered several partial refunds of the amount I payed and could keep the dress. A dress I wouldn't wear because was too big although I bought my size. In the end I said I would send the dress back and wanted a full refund. I send the dress back to them, paid for it and they just didn't accept it so it was returned. Now I send emails and they just don't reply So don't buy from them, the stuff is expensive and the quality is very poor. BIG SCAM

Please do not order from this website, I didn’t get my refund since month, nobody replies my emails

Purchased a dress off this site on sale, told I couldn’t have a refund, just a credit note and to return the dress to a place in Romania, when their office is saying somewhere in the UK, been over 8 weeks since I sent the dress back and the company are saying it’s not been delivered, even though I sent registered post, when I try track the dress, it’s classed as undelivered or uncollected at Romania’s sorting office. Miamara are not returning my emails now when I ask why and can they not collect it, £180 down the drain, would never buy off this company again, be cautious as this company obviously doesn’t like giving refunds!!!

Still awaiting a refund ....despite spending £100 pounds to send the dresses back ... Advised they would make the returns process more clear but and refund but still waiting.... Buy from British stores if you live in the UK ...I ve never been more disappointed.. it's a scam

Pessima qualità. Arrivato il vestito completamente sintetico (nonostante i costi) e per di più cucito male!!! Non rispecchia minimamente le foto che allegano su catalogo. Fra l’altro per il reso costi elevati: 50-60€. Ti costringono a mantenere l’articolo (da pietà) ed effettuano un rimborso di solo 20%!!!!!! SCONSIGLIO

I would like to commend MiAmara for the exceptional customer service provided. They took the time to thoroughly understand and consider the issue with my dress and presented me with several thoughtful options for resolving it. Together, we ultimately agreed on the best option, which allowed for a seamless transition and a very satisfying outcome. I truly appreciated the patience, professionalism, and willingness to work with me to find a solution. Customer service paid attention to detail and commitment to making sure I was happy, which made a real difference. Thank you, MiAmara, for making what could have been a frustrating situation such a positive experience!

I ordered two dresses - one for me (the Nory, fishtail lace) and one for my teen daughter (the Mirana French Blue) for a wedding. We kept the one for my daughter - the quality was good but the other was too short for me. Delivery took two weeks. Unfortunately, returning an item from the UK was much more complicated than I expected. Returns are to a US warehouse at the customer's expense, plus there is a restocking fee. The courier quote I received was over £60, making a return uneconomical and I realised if DDP wasn't included the package may be refused at customs and no refund given - given what I had read on here (after I placed my order - wished I'd done this before) I wasn't hopeful a refund would be received if I went this route. After several emails over a week, the company offered me a 30% refund without returning the dress, plus store credit (however I didn't wish to buy anything else from them) but had to accept the 30% refund which was £45 against a dress which had cost £149 - not the best outcome. I have shopped with other companies based overseas without the same returns issues so think Mia Mara should revise their returns process. They were also using the TP green stars in their listings next to wording that said '0ver 14,000 satisfied customers' - this implied they had received that number of reviews. I reported this to TP and I'm pleased to see this has since been removed from the listings. If you're UK based I would not advise using unless you don't intend to return.