Mia Belle BabyReviews of miabellebaby.com

I received a product that was never even tried on by my child. I returned it immediately and now they are trying to say the item was washed/worn to keep my money. If it was washed or worn they sent it out that way. I would be very careful buying anything from this company. Items are cute but if you don't like them be prepared to keep it or not get your money back as they make fraudulent claims. I also ordered 2 other items we kept so not as if I didn't keep anything. Not worth the money though.

Almost 2 months ago, I placed an order with this company. I received part of the order, but not the two rose petal crowns. I sent numerous, more than five, emails to customer service and never received a reply. I finally received a vague response that told me to be patient. While the clothes are cute and nicely made, I will never order from this company again because you can’t return or interact with the organization because no one responds from customer service and there is no telephone number to call.

What a horrible company with the worst return polices and customer service! I wanted to cancel an outfit that they will not ship to me until May possibly and I was told I'm not allowed to cancel. Another outfit I did receive I found the same exact outfit on temu and I mean the same exact outfit for half the cost I think they buy their clothes from that website. Very very disappointed with my experience with this company I would not recommend that anyone buys anything from them. I've also read a lot of Better Business Bureau complaints with people complaining about the same thing that I am

Once again, Mia Belle has found a reason to keep my money and my product. This time it’s because I missed the 14 day window after I initiated my return. Now let’s keep in mind that it took almost 3 months for me to receive my order and it’s been over 2 months since I sent this return to them. 14 days for a mail order business is ridiculous. This company’s business model is to scam and defraud customers by keeping their money and the product. Is it at all believable they’re going to DISPOSE of an $80 pair of unworn shoes that they stock on their website? Absolutely not! I have yet to return anything to them and get a refund, please don’t be tempted by the cute, fashionable children’s clothes. This company has deceitful business practices.

I’ve ordered several times from this company for my granddaughter because the designs are so cute. But my last two recent experiences have not been great. I ordered a pair of pink patent leather shoes with a bow on top. My granddaughter wore them one time and the bow was coming off. I sent them pictures and I asked to send them back and get another pair they told me that they no longer carry the shoes and that they could give me a credit for future purchases. I was fine with that, even though we really liked the shoes and wanted to find another pair like them. Recently, I ordered my granddaughters Easter outfit. She wore it to school for her Easter pictures and it was literally coming apart. The first time that she wore it I really would expect better quality for the money. These things are not cheap. I don’t mind paying for really good quality clothes, but these are not good quality at all. You can get as good quality on SHEIN 1/3 Of the price, I will not be ordering from them again.

They sent me a damaged first communion dress and I quickly replied with a photo and they stated I would have to send it back so they can issue a reimbursement or I could opt for a gift card. I had to order another dress right away since the shipping takes so long and I didn't want to risk it not arriving on time. Now they're trying to give me a gift card rather than a refund. This is not a way to treat a customer. It is not my fault the dress arrived damage! DO NOT ORDER FROM THEM! Customer service is horrible!

Mia Belle Girls shipped the incorrect clothing size (Order #L53303). Despite providing photo evidence multiple times, they refused a refund or replacement unless I returned the incorrect item (under $20) within 30 days, requiring me to print their USPS label and provide my own packaging. This placed the burden of their error on me. When I expressed my dissatisfaction, they doubled down. This level of poor customer service, coupled with questionable clothing quality (another shirt caused a rash), is unacceptable and something I haven't experienced with competitors. Do not recommend.

The company has received 269 complaints on the BBB website over the past three years, with most issues related to returns and customer service. I wish I had checked before making a purchase. The quality of their products is highly inconsistent—some are acceptable, while others are poorly made from cheap polyester, primarily manufactured in China or Ukraine. The website provides little to no product descriptions, and when available, they are often misleading, using terms like "high-quality fabric" when, in reality, many items are just polyester. Some products have a Mia Belle tag, while most arrive without any branding, packaged in simple plastic bags. Shipping times range from 2 to 4 weeks. Returning defective items, especially those marked as final sale, is nearly impossible due to a lack of customer service response. I sent three emails with no reply. The company does not list a phone number, and the one provided by PayPal leads to an unintelligible voicemail with a male voice and a foreign accent. My most recent experience: I received a dress and a skirt, both of extremely poor quality, made from cheap materials in Ukraine, with no company tags or labels. The website falsely advertised them as high-quality, premium products, but they turned out to be polyester—something I would never put on my baby. Despite multiple emails, I received no response. The provided phone number was useless, leading to the same indecipherable voicemail. Order #L143568