Tiffany F.
Product and shipping issues
While they have beautiful dresses, make sure you order over a month in advance. I placed an order for a holiday dress. It wasn’t till I paid that it said “in production” the estimated shipping date was 5 days from order. But when that passed and I reached out it wasn’t even close to being finished being made and or shipped and the holiday would be well past by the time we ever got it. I will say customer services was prompt to answer and very polite. But polite doesn’t put your kid in a dress for a holiday ball. It should say on their site shipping in 4-5 weeks from order. Not just leave people waiting and take their money instantly leaving them to scramble last min.
Response from Mia Belle BabyDec 18, 2023
Hello TIffany, We are sorry we could not fulfill your order in time for your event needs. We have canceled the order per your request and refunded the order in full. Above the Add to Cart button on the website we display the Shipping Estimate. This particular item is listed as: Preorder Now. Ships Mid December. It is easy to overlook the shipping estimate when reviewing the images and we understand the frustration. We apologize for the inconvenience and hope we can work with you in the future. For quick ship items that are stored locally and ready to ship, please consider checking out the collection Ships Next Day at the link below: https://www.miabellebaby.com/collections/ships-next-day Thank you. Teric

