Mia Bella CoutureReviews of miabellacouture.com

Horrible service! Bridesmaids dresses were delayed multiple times. The manager didn’t even so remorse, or that he cared about when nor why the dresses didn’t arrive on time. Literally got my dress five days before the wedding. Which was unexceptionable! Order the dress two months in advance to receive it five days before I needed it wow! Not okay. Barely at time to alternate the dress, just horrible service here!

I purchased two dresses (Chandler and Fikas) during the final sale, after waiting for a week with no shipping information, I emailed the customer service for assistance. Another week went by until I got a response letting me know that they couldn't find Chandler in the warehouse. if I want Fikas, I need to pay again because the payment wasn't captured (I do have proof of full payment). So I paid again and received the package the following week. However, when I opened the box, I was surprised to find a totally different dress. Not only different in style, but also different in color, size and material. I immediately emailed the customer support with the picture of the "wrong" dress attached. it's been a week and I have heard nothing! I would like to get this situation resolved as soon as possible.

Picked out our bridesmaid dresses in the store and ordered in different colors. They told us the delivery time would be 6-8 weeks, yet some of us got our dresses a week before the wedding. Some of the bridesmaids did not even receive their dress, and they sent one of the bridesmaids a dress they had in the store instead of the one she had ordered without telling her it was the one from the store. Different color and all, and the only refund she got was $80 for a $300+ dress. The other two bridesmaids had to take the colors they had in the store as well because their packages got “lost.” Every time I called to get an update on my dress, they kept pushing the date back. They seemed nice when we were in the store, but afterwards, we had a very stressful experience with Mia Bella.

Purchased a dress based on size chart and fit too small. They are not willing to exchange based on “return policy” when I was not asking for a return but an exchange. Very dissatisfied with customer service. Do not recommend and will not make any future purchases.

I got the wrong item and not my fault!

Terrible customer service. Clearly the store does not care about losing customers. I ordered a graduation dress from the Dallas store because the one my daughter tried on in San Diego had a defective zipper. I paid for two day shipping and was assured that it would arrive no later than Wednesday for a Friday am graduation. The dress arrived after 5 days instead of 2 -- less than 24 hours before graduation -- and also with a defective zipper that had to be replaced last minute. After spending almost as much on the last minute zipper repair as I did on the dress, I requested a refund of the $46 I paid for expedited shipping and was told by the manager that my daughter should have just returned the dress with the defective zipper even though by the time we got it, it was the afternoon before graduation, she had to be at school all afternoon for rehearsal and she literally would have had nothing to wear.

I went in a Saturday with my daughter to get her Prom dress and a very nice lady helped us but at the end when we buy the dress, they said they were too busy and they did not measure my daughter and told us to come back the next saturday which we did and that Saturday a lady told us that the dress will be ready by Wednesday for that following week , my husband went to pick it up with my daughter and make sure it will fit and they told them "the dress is not ready yet . I called and complained why i was told that the dress will be ready when is not . The service is bad since they have so many different employes every time. I do not recommend this place at all!!! Horrible service never again!

it’s been a few weeks since I ordered and my dress just never arrived. They told me that UPS picked it up and to call them but when we called them they said they never received a package from mia bella. The order status has been label created for a long time now. Then mia bella stopped answering my calls.