MGM Resorts InternationalReviews of mgmresorts.com

Las Vegas MGM Hotels does not honor reward vouchers from Playstudio android games apps (such as Myvegas Slots and Blackjack games apps). For example, in April 2026, the MGM reward desk at ParkMGM hotel suddenly made up a new arbitrarily rule saying "3 premium rewards exceeded" to deny me redeeming my $15 and $25 blackjack freeplay vouchers I earned from the mobile games apps. But the staff were unable to provide me any details on exactly what rewards I redeemed to have have exceeded, did to exceed those limits, nor were those limits stated in the games apps at all. I have not redeemed any of these free play vouchers for the entire years of 2025 and 2026! The playstudio games app did not block me because I never redeemed them before at all in the last 2 years! MGM corporation in Las Vegas is very dishonest and tricky and tyrannical, full of fake rewards and extra fee traps against their customers. Just search up sensor-weighted table snack bars and mini-fridges in their hotel rooms for more examples of nickle-and-diming practices they try to gouge on hotel guests. They only get 2 stars because of the big luxurious fancy decor and fancy pools they allow the guests to use (although often overcrowded).

Dear nameless/faceless person, You are honestly telling me it is legal and acceptable for you to make up a figure and charge that to a room every night for services you are not supplying and are not required. Do I there by assume that you are the sort of people that would go into a restaurant and pay a surcharge for food you did not order or eat just because somebody tells you that is what they think you should do. I can also tell by your blanket company response and limited reply that you have made no effort to read my e-mails or justify your charges, charges that are apparently for items like local calls and toll free numbers what are free of charge in nearly every other hotel I have stayed in in my visits to fourteen of the U S States over the years. The words toll free are exactly what they say they are and mean but you have decided that you will make a charge for free numbers -- how and why??? I can not use your gym for reasons explained but apparently it is my responsibility to take advantage of your facilities and these facilities are free at all other hotels I have stayed at in fourteen states. Please answer the question that I was polite enough to ask as to why you drastically over charge (everyday) for a service of printing a boarding pass which would only ever be used once if at all. In the UK I pay about $20 a month for WI-FI but you claim it is a minimum of $10 a night for every room a service that is free in fourteen other states. You then thank me for my feed back and look forward to welcoming me at The Luxor but do not do me the courtesy of answering my query and the one salient point I would have appreciated an answer to - room retention - you totally ignore. Also i assume that in some ways you consider yourself to be a hotel, but a hotel that only wants guest that are prepared to pay extra for parking, wi-fi,gyms,free phone calls etc which are services that are free in fourteen other states along with a breakfast which you charge for. Why do you not levy a charge on these amenities which are then only applied to guests that make use of them and not just pluck a figure out of thin air and charge everybody. If I brought my physically handicapped grand-daughter to your hotel are you really telling me she has to pay for the gym from her wheelchair and for phone calls when she can not speak????? This is not my first visit to the Luxor - as I said before but you obviously failed to read that fact as well - but with your failure to respond to me as a person/human being it will be my last. We have had some great times at the hotel, met really nice friendly and polite staff but with your off hand response to a genuine inquiry/valid points, feedback I have heard from a colleague who was with you about 3 weeks ago and your desire to put excessive money before guests I am not sure that maybe the case this time. All I want is honest answers to salient points and a fair shake from being fleeced because I bet if I turned up was rich or famous you would comp the A**E off me with no charges but as one of life's little fellas I am fair game, bring back Robert De Niro - Joe Pesci and Sharon Stone at least I would know why I was being shaken down