MGM Resorts InternationalReviews of mgmresorts.com

Expensive and poor customer service Paid for late check out when I made my reservation. Got a text message waking me up telling me I needed to check out. Spoke to 2 customer service reps - one couldn't find my reservation with my name and my room number - and a manager only to be told the couldn't find a record of a late check out and it was a "computer glitch," even after I showed them the reservation. Their parking kiosk didn't accept the free parking card, requiring me to walk all the way back to the front desk (It's a long walk) to deal with that. Casino isn't that great. Machine locked up on me and I had to wait awhile to get it to unlock. Other machines didn't recognize the player's card.

Las Vegas MGM Hotels does not honor reward vouchers from Playstudio android games apps (such as Myvegas Slots and Blackjack games apps). For example, in April 2026, the MGM reward desk at ParkMGM hotel suddenly made up a new arbitrarily rule saying "3 premium rewards exceeded" to deny me redeeming my $15 and $25 blackjack freeplay vouchers I earned from the mobile games apps. But the staff were unable to provide me any details on exactly what rewards I redeemed to have have exceeded, did to exceed those limits, nor were those limits stated in the games apps at all. I have not redeemed any of these free play vouchers for the entire years of 2025 and 2026! The playstudio games app did not block me because I never redeemed them before at all in the last 2 years! MGM corporation in Las Vegas is very dishonest and tricky and tyrannical, full of fake rewards and extra fee traps against their customers. Just search up sensor-weighted table snack bars and mini-fridges in their hotel rooms for more examples of nickle-and-diming practices they try to gouge on hotel guests. They only get 2 stars because of the big luxurious fancy decor and fancy pools they allow the guests to use (although often overcrowded).

I am coming in on a trip to Vegas Jul 1-6 and staying at the W. I called to get a credit card authorization form as my company is paying up to a certain amount of my incidentals. Now being told they do not do that. This company and the customer service is going DOWN HILL real fast. I see why people are not going to Vegas anymore. Now I will cancel this reservation and stay at Caesars Palace.

Horrible service from Josie. Very rude and gives attitude. Repeats herself without trying to fix the issue and telling the customer that it is their responsibility to know things rather than willing to help solve the problem and issue.

I had a vacation with my family and cousin for 3 days and 2 nights from Sunday 27th April to 29th April 2025. The staff spoke softly and politely. My mother and I stayed in room 406 on the 24th floor. My cousin stayed in room 426 on the 24th floor. I will come back in the future

MGM casino national Harbor Maryland is my go to place… Hassle-free enjoyment makes for mega fun! Shout out to Marcel at the MGM Rewards desk!! No,…really….Can someone give MARCEL from MGM National Harbor, Md. a SHOUT OUT! His services convinced me to take more trips on the MGM platform! I give them five stars!! Stu Fitz USMC

MGM Resorts is scamming guests. I stayed May 4 until May 10 with my wife for our one year anniversary. At check in there were no issues until Monday when I complained about a rude bartender at their Aurora Lounge about our free cocktails for 2 voucher that we received at check in. Tuesday I was escorted by two security guards to the fromt desk regarding not having a 200.00 security deposit on file, they tried charging me various fees daily and even asked me to leave the hotel, my balance owed for the week was 0.

Failure of basic security and terrible customer service. I recently stayed at The Excalibur Hotel and returned to my room after dinner to a man in there. He threatened me, and I could see all my stuff was spread everywhere. He had defecated in the bathroom and approached me as I entered using my name. I escaped to the lift and downstairs to security where I then experienced terrible customer service from security and the reception staff. I was up half the night trying to resolve the problem. No body seemed to take control of the situation. Finally they admitted they had given a key card to the man without checking any security.