MGM Grand Las VegasReviews of mgmgrand.com

The bed was very uncomfortable, only adjust air 2 degrees, no coffee pot and just to put something in the fridge was $50, water didn't drain well at all, very expensive food even in the food court.

I stay in Tower one bedroom suite on my birthday July 10 2023 I spoke to a guy in the phone I ask if I can have a late check out up to 12.00pm he said it’s okay .But when I call back around 11.00am for checking out at 12.00pm the lady in customer service said no Sir only 11.00am not 12.00pm you need to leave right now. Only one hour they cannot give it to you ..I pay what ever they want in the Suite Room for only one hour late check out they cannot give it to you It’s my first time to stay on this hotel to celebrate my birthday and I’m not gonna come back in this hotel..The lady customer is so rude .Poor customer service ..

I just completed my 4 nights stay at MGM Grand Las Vegas and I should say I have bitter experiences than pleasurable ones because of the following incidents that have really affected me in a negative way. I am not sure how you deal with feedback and correct them (I do not see a feedback section on your website, nor an email to seek feedback which shows your commitment to improve!). Humiliation #1: The guy at the front desk during checkout was rude and condescending. He refused to listen, show respect, instead openly showed his disgust when we requested him to clarify on things. It looked like all he wanted was money and wanted to do away with us. It all started when we wanted to change our credit card for the final billing. While checking in we were clearly told that not a cent would be charged until we check out. Trusting that, we used our personal credit card to check in. During check out we had brought our corporate credit card and was surprised to find that my personal credit card was already charged. All we wanted was clarification on why it was charged. We were respectful and anxious while your staff took offensive and reacted very unfriendly. I am still not clear why my personal credit card was charged! Well, he agreed to refund and the way he dealt was very condescending. At one point we were scared to ask more questions seeing his behaviour. If you have security cam recordings, you could witness how he threw the receipts at us after everything was done as though we were at his mercy - that too in front of my two children. I wanted to react but didn't want to create a scene. I wanted to be respectful, courteous, and humane, unlike your staff. Humiliation #2: On Monday (6-June) our family decided to go for a swim. My husband and two children were going to swim while I decided just to be around. When we entered the pool area, we were welcomed by your staff, but no one explained the terms and conditions about sitting in the pool area. We all entered the pool area and my family jumped in, while I sat on a stool under an umbrella taking care of our belongings. A little while later I stepped out to purchase floats and when I returned to give the floats to my family, suddenly there was a person at the gate who refused to let me in. She told me that I do not have swim wear or a "band" for entry. No one told me about a band or swim wear requirements. I tried explaining her that I was in and stepped out to purchase the floats. I wanted to hand them over to my family who are waiting for it. She wouldn't budge and forced me to purchase a band if I must enter without a swim wear. I wasn't ready for that, and it was hot as hell. I cannot carry 2 inflated floats, walk to the counter and purchase a band and then walk in again. She wouldn't consider my plea to let me enter and instead asked me to walk through another entrance on the other side. I walked all the way around in the hot sun, carrying the floats and couldn't find another way in. After almost half hour of roaming around in the sun, I came back to the original gate and this time there was somebody else who didn't even care asking for a band and let me inside. Why was I subjected to such immense pain and humiliation? I could not understand why I was targeted. My husband and I talked to the other staff about her behaviour, and they were surprised and said she should not have behaved like that. They apologized but that did not compensate for the humiliation I went through for no obvious reason. Humiliation #3: I just looked at the receipt and am shocked to find that I was charged a late fee + tax, TWICE! One on 7-June (God knows why!) and one on 9-June. I would like to contest both of them. On 9th, it was not that we checkout late, but we were waiting in line to clarify on the credit card debacle. It took us a while to clear the line and reach the front desk and now, I have to pay extra for waiting and seeking clarification. I don't know why you are so obsessed with money over customer experience. If money is all you need, you should plainly convey that first, so we are prepared, instead of finding weird reasons to charge us. All in all, I can say that "HUMILIATION" was my guest experience at MGM Grand. Again, there not a single place on your website to add feedback or contact you for that. That talks volumes of how much you value customer satisfaction and your commitment to improve on your quality. I will wait to see your earnestness to resolve my complaints and then decide my next steps to make sure that my humiliations are acknowledged and resolved.

My friend and I stayed at the MGM grand from May 21-25 2022 and had a terrible experience. On the second night our room flooded with sewer water. It filled the entire bathroom and bedroom soaking our suitcases. The smell was horrible and we had to fish our personal items out of the nasty water. We also had cuts and blisters on our feet from our heels and spent 15 minutes in our new room scrubbing our feet terrified we were going to get some nasty infection from the sewer water. We also had to clean our clothes in the bathtub of our new room, terrible experience. We complained and the manager didn’t care at all and acted like we were a nuisance for being upset. I’ve never had a more disgusting experience with a hotel and would not recommend them to anyone.

DO NOT STAY AT THIS HOTEL!!!!! the rooms were VERY OUTDATED! I had bites all over my back i believe the hotel had bed bugs! also they had no FRIDGE or microwave in the room!!! how were we supposed to eat and drink? also, the ice machine and vending machine were BOTH BROKEN on my floor each night i woke up dehydrated!!! I paid 1000 dollars for an outdated hotel! also the bathtub and shower was so tiny it was hard to wash comfortably. the keys did not work for the room so we had to walk miles back and forth from registration to the room! and the lines in registration were so long and we had to wait even after already registering and checking in. the thermostat in my room had to be broken because we would put the temperature on low and i would still wake up in sweats. this hotel is definitely not worth the stay. I demand a refund i had a horrible experience!!!!!!!!!

This resort has drastically gone downhill. Very outdated and worn. The clientele matches the $35/night special rates. Parties in next rooms kept us up all night. Walls are paper thin. Fights in the lobby bar, rap music blasting nonstop throughout the resort..shame on MGM. This was the filthiest hotel we have stayed in. Pay a few more dollars and go to Bellagio!!!

I am giving MGM one star because I am unable to give a score of zero. Unfortunately I was obliged to cancel a stay at the Las Vegas Luxor Hotel after hearing that members of their staff had contracted Covid-19, furthermore the buffet at the Luxor and many other MGM Hotels had been closed. We had booked the Hotel through a third party company - Agoda, who to their credit refunded our money. However MGM Luxor retained a charge of £36.00 GBP. We were due to arrive on 15th March for a four night stay, MGM subsequently closed all casinos on the 16th, hotel closures followed on the 17th. Why will they not give a full refund?

Credit card "FRAUD" at Circus Circus Hotel in Las Vegas. My family and I spent 3 days and 2 nights at the Circus Circus Hotel in Las Vegas. On the second day I requested towels from the housekeeping staff (via the hotel telephone). About 15 minutes later a staff member called to confirm my towel request and stated that she worked at the front desk. While confirming my towel request she stated that the computers used to register the guest had crashed and that she needed me to provide to her my full registration information (i.e. address, home phone, credit card number, etc). I told her that it was strange to request this information over the phone and that I would physically walk to the registration desk and provide the information. She assured me that she was from the registration counter and that's why she knew about my telephonic towel request. Although I was very suspicious, I provided the information to her. I then waited about 15 minutes and called my bank. The bank informed me of a fraudulent charge that was made with my credit card within the last half hour. After removing the charge and closing my credit card account I informed the hotel management staff of the incident. I deduced that the (fraud) violator worked in housekeeping based upon the scenario of the incident. The hotel management didn't seem to care much about the credit card fraud and simply referred me to other managers to seek retribution. I highly recommend that you do not stay at the Circus Circus Hotel ... or if you do, be very careful that you do not become a victim of fraud.