MGM Grand Las VegasReviews of mgmgrand.com

The online betting service is terrible won on golden wheel to play on game that doesn't even work or load spoke to customer service who were really terrible Sarah in particular don't waste your time with this site when you have an issue you'll regret using them

I attended the Watch Party at the MGM Grand for this year’s 2024 Super Bowl… What’s up giving out Raiders shirts for the Super Bowl where the Raiders are not even playing. We paid $500 each and that’s the cheapest gifts you try to hand out. Also shirts on the table again that had NOTHING to do with the game. My guess something left over from another event. I will never, ever go back to this cheap, old hotel…..

Worst Hotel experience ever! We stayed at the MGM Grand Hotel for 6 nights, and it was really bad. We had 5 big issues: Issue 1: We had been traveling for a whole 24 hours and had booked the hotel almost 2 months ahead. So, we expected to quickly get into our rooms. But that didn't happen. They couldn't find our reservation, even though we had already paid for it. We spent nearly 5 hours trying to fix this problem. The staff was very unfriendly and said we didn't have a reservation. This was their problem because their systems had not been working for a whole week before and during our stay. Issue 2: In one of our 3 rooms, water started dripping from the ceiling in the middle of the night. It soaked everything. We had to move to different rooms because they couldn't give us 3 rooms next to each other. So, we had to pack up in the middle of our stay and move to another room on a different floor. Issue 3: When we packed up and moved to the new rooms, one of them hadn't even been cleaned. So, we had to wait for an extra hour before we could change rooms again because of the long wait. Issue 4: After 2 days in the new rooms, one of the room's drainage stopped working. This meant we couldn't use the bath, toilet, or sink. We called the plumbing service, but they took a long time to fix it. During the repair, there was a big mess. They told us housekeeping would clean up, so we went to dinner. But when we came back at around 10:30 at night, the room was still very dirty with some sort of drainage substance. We had to call housekeeping again, and they finally cleaned the bathroom. Issue 5: After all these problems, you'd think there wouldn't be more, but that wasn't the case. In a different room, the ceiling started leaking water, first a little, then a lot. After all these problems and interruptions, the staff continued to be unfriendly and didn't help in a proper way. A hotel with such a famous name and high prices should definitely not have these kinds of serious problems.

Worst hotel on the strip

Still waiting on my deposit from the signature mgm grand resort,it's been pending on my cash app for over a week and a half now and trying to see what's the hold up at mgm grand 145 east Harmon avenue las vegas 89109 confirmation # 608195354.Mgm grand be quick to ask for their money,and if you're a penny short they want allowed you to enter the room,even if you already book and paid for reservations.Why is my deposit still pending,it's suppose to take 2 to 5 business days,and its been 7 business days already.

After spending $400 for an event and $70 for valet it took almost 2 hours to get my car from valet. Valet attendants were rude and dismissive and in no way tried to ratify the situation. My friend paid for regular parking and was hone in 30 mins. So really what did u pay for?

Everyone knows your trash.

Called the hotel to make a reservation and they told us they had no rooms next to each other to accommodate my family of 5. I asked if they had any two bed rooms suites which the did and she promised us a roll away for our 5th family member. We checked in around 2:30 for our $1800 room and they said they will send up our roll away right away. We then left the hotel to go to visit our family. When we came back at 8:30 we still had no roll a way. I waited on hold for housekeeping for 45 mins before calling the front desk. The front desk said they would send a bed up right away. Mind you I have twin 3 years that’s need a bed. After two more hours and no bed, I got a hold of a pit boss that confirmed they were out of beds and we would not be getting the bed we needed to accommodate our family. So I went to the manager to complain and see what they could do. I told them I wouldn’t have paid $1800 for a room that couldn’t sleep my family and the manager just argued with me that they don’t guarantee beds. I said if we couldn’t have gotten a bed we could have went to another hotel. I said please listen to the booking because we were told five different times that we would have a bed. The first manager Sophia was so rude to us that we waited for another manager. He continued to be rude and actually called security on me and my family. They were unwilling to adjust the rate because it’s Friday night for a room they sold me without a bed for my family. So it is midnight now and they want to give me 10% not to have a bed and to have to sleep on the floor. I was not ok with this. They refused to move us to two other room or take care of the customer. Mind you I had already been gambling too. So while waiting for security I told them I want all my money back and we will leave the hotel. He refused while we continued to wait for security. I reminded him that the other manager said we could leave for a full refund. Finally, Art was so frustrated that he agreed and I went to wake of my 3 year old twins and 13 year old daughter and pack up to move hotels. What kind of business does this to a family. It’s midnight and the rooms dirty…who else are they going to rent it to. So instead of keeping a customer for life, they lost one life. We will never stay at an MGM property again or attend and concert at a MGM property. You threw out a family at midnight because you couldn’t honor what you promised. I will make sure that everyone knows this story of MGM treating a family this way. Both Sophia and Arthur need to go back to management training. When you can’t deliver what your team promised, you need to make it right. Instead you kicked a family to the curb. You both lost MGM $1000’s of dollars that night and going forward. We weren’t even finished gambling that night. I guess instead of helping a family on their room that you couldn’t deliver on you thought it better to kick them out and make sure you’d make no money off of us.