JMP
Extremely disappointed with refund process of their magnetic eyelashes
I was not satisfied with their magnetic eyelashes and requested a refund as per their website before the 30-day satisfaction guarantee was up. They took a long time to even acknowledge my initial request. They tried to convince me to keep the product but I declined as I was not satisfied. Eventually they said they would refund my money and I would hear back from their refunds department. It has has been over 1.5 months since that response and I have not heard from their refunds department at all to this day. I have been trying to contact the business for over 2 weeks and no response from them. EXTREMELY disappointed that a company who says they stand by their product won’t fulfill the satisfaction guaranteed motto when it comes to refunding when a customer is not happy with their product. I will not be doing business with them again. And will tell others not to either.


