Kisha J.
Fraudsters
I ordered my lashes on 21st July 2025. A few weeks later I received a failed payment email for the 'Insider's Club' subscription I never agreed to. Having attempted to track my original items as weeks had gone by since I last received an email to say my items were out for delivery. I saw that they had updated the tracking link with a 'delivered' status. I emailed the company and they provided me with the same tracking link and suggested I contact the local courier- yet no courier company name or details was listed. They did not attempt to deliver my item. They took my money, signed me up for a subscription which I did not approve and attempted to take more money from my account and failed to deliver my item. This company is a scam. DO NOT ORDER from Meylora. Updated review: 15/09/2025 The company said that they would follow up directly, which they did not. They implied that I needed to follow up with the 'local courier,' yet no named courier was given. I still have not received my item nearly 9 weeks later.
Response from MeyloralashesAug 17, 2025
Hi Kisha, we’re sorry to hear about your experience and frustration. To clarify, our Meylora Insider Membership is fully disclosed on the product page, in the cart, and again at checkout before purchase is confirmed. Customers also receive a subscription confirmation email and upcoming order reminders. Memberships are never added without customer consent and can be managed anytime by logging into your account. Regarding your delivery concern — we use contracted couriers, and once an item shows as ‘delivered’ we encourage customers to contact the local courier for more details, as they have all information regarding deliveries. That said, our customer care team is happy to assist in guiding you further and ensuring you receive the product you ordered. We regret any confusion and will have our team follow up with you directly to resolve this matter.


