Bella F.
Customer service fail
I was super excited to get a matching pair of underwear for me and my gf. In fact, I paid for express shipping. Well the shipment came fast, and it was someone else’s order completely. The shipping label even has someone else’s name and address, which means they maybe got my shipment (and my personal information.) I emailed MeUndies team, and? NO response, just a partial refund email. So they think it’s okay to still keep around $10 from me for express shipping for a product I DID NOT RECEIVE. I disputed the charge with my bank and will never use this site again, and have already blasted my friends about it. Really a terrible experience all together. Buyers beware.


